Summary
Overview
Work History
Education
Skills
Timeline
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Emily Jacobelli

Hoboken,NJ

Summary

Proficient at maintaining composure under pressure, excelled in high-volume environments at Leo's, ensuring top-notch customer service and efficient multitasking. As Psychology Club President at Fairleigh Dickinson University, Demonstrated exceptional team collaboration and leadership, significantly enhancing club activities and member engagement. Motivated hostess at Il Tavolo with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Waitress

Leo's
03.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Psychology Club President

Fairleigh Dickinson University
02.2024 - Current
  • Organized special activities and events for school, including service projects, parties and procedural meetings.
  • Educated new members and officers on policies and procedures relevant to different roles.
  • Partnered closely with other clubs to help them both flourish and expand to their fullest potential.
  • Formulated and enforced club rules, regulations and policies.

Hostess

Il Tavolo
02.2020 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting and seating guests, and imputing multiple to-go orders simultaneously.
  • Answered guests inquiries about large and private events.

Education

Master of Science - Psychology

Fairleigh Dickinson University
Teaneck, NJ
05.2027

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Complaint resolution

Timeline

Waitress

Leo's
03.2024 - Current

Psychology Club President

Fairleigh Dickinson University
02.2024 - Current

Hostess

Il Tavolo
02.2020 - Current

Master of Science - Psychology

Fairleigh Dickinson University

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Emily Jacobelli