Emily James
De Pere,WI
Summary
Current Northeast Wisconsin Technical College Student known for having great organizational skills. Gifted at working with all types of people. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Bhava Coffee
Green Bay, WI
04.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Kitchen Manager
Heartland Pizza Company
Green Bay, WI
06.2021 - 12.2021
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Front of House Manager
Macs
Green Bay, WI
11.2019 - 05.2021
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Processed payments from customers using various payment methods.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
High School Diploma -
De Pere High School
De Pere, WI06-2021
Some College (No Degree) - Architectural Technology
Northeast Wisconsin Technical College
Green Bay, WISkills
- Communication
- Leadership
- Time Management
- AutoCad and Revit Experience
- Teamwork
- Adaptability
Timeline
Assistant Manager
Bhava Coffee
04.2022 - Current
Kitchen Manager
Heartland Pizza Company
06.2021 - 12.2021
Front of House Manager
Macs
11.2019 - 05.2021
High School Diploma -
De Pere High School
Some College (No Degree) - Architectural Technology
Northeast Wisconsin Technical College
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