Emily Jendrzejewski
Kingston,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sheetz
Shavertown, PA
04.2023 - Current
- Maintained the work area and kept the workspace organized.
- Adhered to protocols and quality assurance standards.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers and provided friendly customer service.
Patient Safety Sitter
Commonwealth Health
Wilkes-Barre, PA
02.2024 - 07.2024
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Document all interactions with patients accurately in accordance with hospital policies and procedures.
- Changed soiled bed linens, drapes and cubicle curtains.
- Ensure that the patient is not at risk of harm or injury in any way.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
Personal Care Assistant
Greenbrier Assisted Living Center
Dallas, PA
10.2023 - 01.2024
- Utilized appropriate techniques when dealing with challenging behaviors.
- Assisted clients with maintaining good personal hygiene.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided personal care to clients, such as bathing, dressing and grooming.
- Helped clients get in and out of beds and wheelchairs.
- Tracked and reported clients' progress based on observations and conversations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Education
Direct Care Staff Training And Competency Test - Bureau of Human Services Licensing
Temple University
Harrisburg, PA08-2023
High School Diploma -
Wyoming Valley West High School
Plymouth, PA06-2021
Skills
- Communication
- Health and safety
- HIPAA compliance
- Patient care
- Staff management
- Critical thinking
- Active listening
- Leadership
- First Aid/CPR Certified
References
References available upon request.
Timeline
Patient Safety Sitter
Commonwealth Health
02.2024 - 07.2024
Personal Care Assistant
Greenbrier Assisted Living Center
10.2023 - 01.2024
Customer Service Representative
Sheetz
04.2023 - Current
Direct Care Staff Training And Competency Test - Bureau of Human Services Licensing
Temple University
High School Diploma -
Wyoming Valley West High School