Emily Jensen
Bangor,ME
Summary
Compassionate Ophthalmologist Assistant recognized for high productivity and efficiency in task completion. Skilled in patient care management, diagnostic equipment operation, and electronic health record maintenance. Excel in communication, empathy, and problem-solving to enhance patient experiences and support ophthalmology practices.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Ophthalmologist Assistant
Northern Light Retina Care
Bangor, NM
05.2025 - Current
- Assisted with patient intake and medical history documentation.
- Prepared examination rooms and sterilized equipment for procedures.
- Supported ophthalmologists during patient exams and treatments.
- Performed various tests on patients using numerous machines aided in diagnosing eye disease.
Cytotechnologist Prep Tech
Trinity Health Hospital
Minot, North Dakota
08.2021 - 04.2025
- Prepared cytological specimens for microscopic examination and analysis.
- Conducted screenings of gynecological and non-gynecological samples for abnormalities.
- Collaborated with pathologists to ensure accurate diagnostic interpretations.
- Participated in quality control measures to uphold laboratory standards.
- Maintained accurate records of all patient data in the laboratory database system.
- Collaborated with other healthcare professionals to discuss test results and treatment plans.
- Prepared slides for cytological examination using ThinPrep, SurePath, and Manual techniques.
- Developed strategies for improved workflow efficiency within the lab environment.
- Participated in continuing education activities to stay abreast of advances in the field.
- Performed routine maintenance on laboratory equipment to ensure optimal performance.
- Managed specimen collection process, including labeling, sorting, filing, and storage.
- Conducted quality control procedures to ensure accurate test results.
- Ensured compliance with regulatory standards set by CLIA, CAP, OSHA, HIPAA.
- Performed routine calibration checks on instruments prior to use in order to verify accuracy.
- Adhered to established policies and procedures while performing all tests and examinations.
- Monitored quality control processes to ensure accuracy of results.
- Conducted regular maintenance on laboratory equipment to ensure proper functioning.
- Collaborated with pathologists to further examine abnormal cell structures and support diagnostic efforts.
- Applied special staining techniques differentiate cells and cell components to prepare samples.
- Used staining technique to prepare cell samples for evaluation by qualified staff.
Scheduling Coordinator
Bismarck Dentistry
Bismarck, North Dakota
10.2019 - 11.2021
- Scheduled patient appointments using electronic health record system.
- Coordinated with dental staff to optimize daily workflow.
- Managed patient communications regarding appointments and treatments.
- Maintained organized scheduling calendar for multiple providers.
- Resolved scheduling conflicts through effective communication skills.
- Trained new staff on scheduling procedures and software usage.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
Assistant Donor Care Supervisor
Vitalant
Bismarck, ND
10.2012 - 10.2019
- Supervised donor care operations to ensure compliance with safety standards.
- Trained staff on proper donor interaction and care procedures.
- Coordinated scheduling of donor appointments to optimize flow and efficiency.
- Supervised daily phlebotomy operations to ensure compliance with safety protocols.
- Trained and mentored staff on proper blood collection techniques and patient care.
- Coordinated scheduling of phlebotomy staff to optimize workflow efficiency.
- Managed inventory of supplies necessary for blood collection and testing procedures.
- Implemented quality control measures to maintain high standards in specimen handling.
- Collaborated with laboratory personnel to streamline processes related to sample processing.
- Obtained blood specimens through venipunctures and fingersticks.
- Trained and supervised phlebotomists and lab assistants.
- Developed schedules for orders, draws and processing of blood samples.
- Directed activities of phlebotomy department.
- Communicated with professionals concerning tests falling outside normal ranges.
- Implemented state certification for phlebotomists and lab assistants by required deadlines.
- Enforced isolation procedures to maintain specimen integrity.
- Managed staffing and scheduling of phlebotomy lab personnel.
- Maintained and organized phlebotomy data and statistics.
- Adhered to facility and legal requirements for standards of care and operations.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Ensured accuracy of test results by performing quality assurance checks on equipment and personnel competency.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
- Facilitated effective communication between team members, other departments and outside facilities.
- Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
- Provided support during emergency situations involving blood draws or specimen collections.
- Reviewed patient records for completeness prior to testing or drawing specimens from patients.
Education
Bishop Ryan High School
Minot, North DakotaSkills
- Patient intake
- Medical equipment sterilization
- Ophthalmic testing
- Diagnostic imaging
- Quality control
- Laboratory procedures
- Team collaboration
- Effective communication
- Conflict resolution
- Time management
- Patient care
- Diagnostic testing
- Eye pressure measurement
- Optical coherence tomography
- Slit-lamp biomicroscopy
- Fundus photography
- Ophthalmic knowledge
- Visual acuity assessment
- Insurance verification
- Medical history documentation
- Electronic health records management
- Color vision testing
- Patient information documentation
- Intraocular pressure measurement
- Visual field testing
- Spectacle prescription interpretation
- Ophthalmic terminology
- Examination room preparation
- Professional demeanor
- Ophthalmic Pharmacology
Timeline
Ophthalmologist Assistant
Northern Light Retina Care
05.2025 - Current
Cytotechnologist Prep Tech
Trinity Health Hospital
08.2021 - 04.2025
Scheduling Coordinator
Bismarck Dentistry
10.2019 - 11.2021
Assistant Donor Care Supervisor
Vitalant
10.2012 - 10.2019
Bishop Ryan High School