Emily Jinks
Kennewick
Summary
Detail-oriented customer service professional skilled in active listening and problem-solving. Known for delivering exceptional service and fostering collaborative environments.
Overview
10
10
years of professional experience
Work History
CSNA
Amazon
Kennewick
10.2016 - 03.2026
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Boarding Assistant
VCA Animal Hospital
Richland
04.2016 - 10.2016
- Managed patient intake process, ensuring accurate information collection.
- Maintained cleanliness and organization of boarding facilities and animal areas.
- Provided basic care, including feeding, grooming, and administering medications.
- Coordinated schedules for bathing, walking, and playtime for boarded pets.
Education
High School Diploma -
Richland High School
Richland, WA06-2015
Skills
- Customer service and engagement
- Cross-functional collaboration
- Problem solving
- Attention to detail
- Active listening
- Data management and recordkeeping
- Team building
Timeline
CSNA
Amazon
10.2016 - 03.2026
Boarding Assistant
VCA Animal Hospital
04.2016 - 10.2016
High School Diploma -
Richland High School