Emily Joachim
Hockley
Summary
Dynamic Customer Service Specialist transitioning to the pharmaceutical field. Combines a deep understanding of POS systems and inventory management with a passion for healthcare. Eager to apply a "right-the-first-time" work ethic to medication dispensing, insurance processing, and clinical support in a fast-paced pharmacy setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Coast to Coast Transportation
05.2024 - 06.2025
- Build and nurture strong partnerships with both shippers and carriers to establish a dependable transportation network.
- Secure favorable shipping rates by negotiating contracts and pricing agreements.
- Leverage logistics platforms and TMS tools to efficiently oversee shipment operations.
- Identify and pursue new business prospects by generating leads across multiple outreach methods.
- Manage end-to-end freight coordination, ensuring all movements comply with applicable regulations.
- Track shipments in real-time and proactively resolve any in-transit issues that may occur.
- Deliver top-tier customer support by providing timely shipment updates and resolving client concerns efficiently.
CUSTOMER SUCCESS II
Global Furniture Group
06.2021 - 04.2024
- Client resolution & retention management.
- Daily focus on addressing customer needs and escalating issues to satisfaction.
- Coordinate and manage daily staff meetings while prioritizing incoming orders to completion.
- Manage and coordinate projects for trade shows and demonstrations to fulfillment.
- Expertly implores supply coordination skills among the regional office.
SERVICE MANAGER
Goodyear
06.2018 - 06.2021
- Managed all day-to-day operations of the auto-service facility.
- Developed and maintained service offerings to meet increasing customer demands.
- Negotiated and managed relationships with outside vendors.
- Monitored and addressed customer complaints in a timely manner.
SHIFT LEADER
Walgreens
07.2017 - 06.2018
- Managed the store during assigned shifts and ensured that all associates adhere to company policies, procedures, and standards of excellence.
- Provided coaching and feedback on performance to improve associate’s skills and knowledge base.
- Trained employees regarding safety issues related to their job functions as well as general safety awareness throughout the workplace.
- Maintained a clean, safe work environment by enforcing housekeeping rules and regulations.
Education
Associates of Art - undefined
Lone Star College
05.2025
Skills
- Managerial Experience
- Supply Chain Management
- Logistics & Supply Chain Knowledge
- Customer Relationship Management
- Project Management
- Staff Training
- Business Communications
- Customer Account Management
- Microsoft Office Suite
- Accounting Skills
- Public Relations
- Rate & Price Negotiations
- Compliance and Risk Management
- Data entry
Background Objective
Results driven customer support specialist and office manager with 10 years of experience. Aiming to leverage a proven knowledge of account development, client relationship management, and customer retention skills to successfully fill the open role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. I am a quick learner who is malleable and willing to give my best every day.
Certification
Pharmacy technician trainee
License # 400255
Timeline
Lead Dispatcher
Coast to Coast Transportation
05.2024 - 06.2025
CUSTOMER SUCCESS II
Global Furniture Group
06.2021 - 04.2024
SERVICE MANAGER
Goodyear
06.2018 - 06.2021
SHIFT LEADER
Walgreens
07.2017 - 06.2018
Associates of Art - undefined
Lone Star College