Emily Johnson
Hampton,GA
Summary
Driven conceptual thinker with exceptional communication and organizational skills. Adept in customer service, record of exceeding sales goals and driving company growth. Demonstrated strong leadership abilities and interpersonal skills to foster client relationships and achieve a 90% customer satisfaction score. Proficient in sales strategy development and leveraging product and service knowledge to effectively close deals. Certified Phlebotomy Technician with expertise in venipuncture and blood draws, ensuring accurate specimen collection and analysis. Experienced in delivering exceptional customer service, handling inquiries and complaints with professionalism and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales representative
ABC consultants
04.2023 - Current
- Strong leadership abilities and commitment to achieving sales quotas to drive the growth of the company
- Demonstrated strong interpersonal skills, fostering relationships with clients, and achieving a customer satisfaction score of 90%
- Review, classify, categorize, prioritize, and analyze data
- Address customer questions, issues, and complaints
- Charismatic with a proven record of selling company brand
- Communicated product features, advantages, and benefits to customers
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Adapted to and remained flexible in changing, fast-paced work environment
- Negotiated contracts and prices with clients to exceed sales goals
Student Phlebotomist
Atlanta career institute
07.2024 - 10.2024
- Developed knowledge of phlebotomy techniques, such as capillary puncture and venipuncture
- Demonstrated proficiency in the use of laboratory equipment for specimen collection, testing, and analysis
- Implemented strategies for improving workflow efficiency within the lab environment
- Maintained accurate records of specimen collection and documentation of patient care
- Demonstrated ability to maintain a safe and clean working environment by adhering to all safety protocols
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples
- Successfully collected and processed high volume of blood specimens for laboratory analysis
Customer Service Representative
Walmart
12.2021 - 01.2023
- Developed knowledge of phlebotomy techniques, such as capillary puncture and venipuncture
- Demonstrated proficiency in the use of laboratory equipment for specimen collection, testing, and analysis
- Implemented strategies for improving workflow efficiency within the lab environment
- Maintained accurate records of specimen collection and documentation of patient care
- Demonstrated ability to maintain a safe and clean working environment by adhering to all safety protocols
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples
- Successfully collected and processed high volume of blood specimens for laboratory analysis
Education
Certification - NHA Phlebotomy Technician
Atlanta career institute
Norcross, GA10.2024
Skills
- Customer Service
- Phlebotomy
- Sales expertise
- Product and service knowledge
- Sales closing
- Sales strategy development
- Venipuncture and blood draws
- Critical decision making
- Specimen handling
- Patient Care
- Sample and specimen collection
Certification
Certification #: X9Z2Z6J9
Timeline
Student Phlebotomist
Atlanta career institute
07.2024 - 10.2024
Sales representative
ABC consultants
04.2023 - Current
Customer Service Representative
Walmart
12.2021 - 01.2023
Certification - NHA Phlebotomy Technician
Atlanta career institute
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