Emily Johnson
Chatsworth,NJ
Summary
Dedicated Executive Assistant with a strong background in managing executive priorities and fostering effective communication. Recognized for proactive problem-solving skills and meticulous attention to detail, contributing to streamlined operations and successful project outcomes.
Overview
16
16
years of professional experience
Work History
Executive Assistant to the President
I.E. Shaffer & Co.
West Trenton, NJ
01.2020 - Current
- Coordinated executives' schedules and managed calendars to maximize time management and facilitate strategic decision-making.
- Managed e-mails, letters, and correspondence on behalf of executives to ensure timely responses and effective communication.
- Drafted and edited correspondence, reports, and presentations for quarterly meetings.
- Addressed top-level, high-priority issues with professional administrative discretion to maintain operational continuity and support executive priorities.
Barista
Starbucks
Medford, NJ
12.2021 - 04.2022
- Delivered exceptional customer service that improved guest experience and satisfaction.
- Coordinated with team members to streamline workflow during peak hours.
- Operated the cash register accurately for order processing and payments.
- Ensured cleanliness and organization of work area and equipment for optimal operations.
Adminsitrative Assistant
I.E. Shaffer & Co.
West Trenton, NJ
02.2016 - 01.2020
- Composed letters, memos, reports, emails, and presentations to facilitate management communication.
- Answered phone calls and emails to provide information, enhancing communication flow.
- Entered and organized data in spreadsheets, supporting accurate record-keeping.
- Handled confidential documents in an organized fashion according to established protocol.
Salesperson
Hecht Trailers
Mt. Holly, New Jersey
02.2015 - 02.2016
- Executed sales transactions with accuracy and speed, ensuring a seamless purchasing experience.
- Guided customers in selecting trailers tailored to their specific needs, enhancing customer satisfaction.
- Addressed and resolved customer complaints swiftly, fostering positive relationships and loyalty.
- Collaborated with team members to improve customer service strategies.
Supervisor
Norman's Hallmark
Lawrence, New Jersey
03.2012 - 07.2014
- Directed and supervised team of 10 employees in daily operations.
- Supervised daily retail operations to enhance customer service.
- Trained new employees on store policies and product knowledge to ensure compliance and effective service.
- Resolved customer complaints quickly to maintain satisfaction and loyalty.
Sales Associate
dELiA*s
Lawrence, New Jersey
09.2011 - 03.2012
- Helped customers find specific products, answered questions, and offered product advice.
- Managed customer inquiries and resolved issues, contributing to increased satisfaction and loyalty.
- Processed transactions with precision using point-of-sale systems and cash handling procedures to ensure a smooth customer experience.
- Performed inventory checks to maintain optimal stock levels in line with store demands and standards.
Shift Leader
Coldstone Creamery
Lawrence, New Jersey
05.2010 - 08.2011
- Supervised team members during busy shifts to ensure efficient service.
- Resolved customer inquiries and issues to uphold satisfaction and loyalty.
- Trained new employees on customer service and food preparation standards to enhance service quality.
- Conducted comprehensive training for staff on job duties and safety protocols to ensure compliance and readiness.
Education
Some College (No Degree) - Business Administration
Mercer County Community College
West Windsor, NJ12-2013
High School Diploma -
Ewing Highschool
Ewing Township, NJ02-2012
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- Project management
- Advanced multitasking
- Effective communication
- Clear communicator
- Attention to detail
- Proactive problem-solving
- Trustworthiness and integrity
- Team collaboration
Affiliations
Physical Fitness - Running, Hiking, Cycling
References
Shannon Hauser
26 Knock N Knoll Circle, Willow Grove, PA 19090
(215) 260-9842
Occupation: Police Officer
Amy FItzpatrick
144 Flyatt Road, Tabernacle, NJ 08088
(609) 923-6175
Occupation: Paraprofessional
Lissa Aresenault
1072 Cain Lane, Romney, WV 26757
(609) 410-0662
Occupation: Commercial Driver
Timeline
Barista
Starbucks
12.2021 - 04.2022
Executive Assistant to the President
I.E. Shaffer & Co.
01.2020 - Current
Adminsitrative Assistant
I.E. Shaffer & Co.
02.2016 - 01.2020
Salesperson
Hecht Trailers
02.2015 - 02.2016
Supervisor
Norman's Hallmark
03.2012 - 07.2014
Sales Associate
dELiA*s
09.2011 - 03.2012
Shift Leader
Coldstone Creamery
05.2010 - 08.2011
Some College (No Degree) - Business Administration
Mercer County Community College
High School Diploma -
Ewing Highschool
Some College (No Degree) - Criminal Justice
Southern New Hampshire University