Summary
Overview
Work History
Education
Skills
Timeline
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Emily Jones

Royal Oak

Summary

Proven track record in enhancing operational efficiency and implementing effective conflict resolution strategies. Recognized for exceptional customer service and attention to detail in high-pressure environments. Consistently supports team members during peak shifts while prioritizing guest satisfaction. Acknowledged for reliability and proactive approach in all tasks.

Overview

9
9
years of professional experience

Work History

Camp Counselor

Kesem
06.2018 - 08.2024
  • Designed and implemented engaging camp programs tailored to varied age groups.
  • Acted as role model for young campers by demonstrating responsibility, respect, and kindness at all times.
  • Maintained accurate records of camper attendance, incidents, and daily activities.
  • Coordinated outdoor activities ensuring safety and inclusivity for all campers.

Hotline Operator

Kesem
06.2023 - 08.2023
  • Assessed caller's needs and determined appropriate resources or referrals for further assistance.
  • Documented call details accurately in case management system after each interaction.
  • Followed up on previous calls as needed, ensuring that each individual received adequate support even after initial contact.

Volunteer Coordinator

Kesem
08.2022 - 08.2023
  • Coordinated volunteer recruitment efforts, enhancing community engagement and support.
  • Developed and expanded cooperative relationships with long-term organizational volunteers.
  • Developed and implemented 10 volunteer training programs, ensuring effective service delivery.
  • Guided 80 volunteers on how to handle difficult questions or problems.

Private Nanny

Private Nanny
06.2015 - 08.2019
  • Taught basic life skills, such as personal hygiene and organizational habits, fostering independence.
  • Improved behavior with modeling and positive reinforcement techniques.
  • Adapted care methods based on individual child's needs, abilities, interests, age level variations.

Food Service Worker

Carmers Dairy Bar
05.2015 - 08.2019
  • Adapted to various roles as needed, including cooking, serving, and cleaning.
  • Trained new employees on proper protocols, procedures, and safety measures.
  • Collaborated with team members to ensure smooth operations in kitchen.

Education

Bachelor of Science (B.S.) - Neuroscience

Michigan State University
East Lansing, MI
07-2025

Skills

  • Customer service and support
  • Conflict resolution
  • Project management
  • Team collaboration
  • Problem solving
  • Multitasking
  • Organizational skills

Timeline

Hotline Operator

Kesem
06.2023 - 08.2023

Volunteer Coordinator

Kesem
08.2022 - 08.2023

Camp Counselor

Kesem
06.2018 - 08.2024

Private Nanny

Private Nanny
06.2015 - 08.2019

Food Service Worker

Carmers Dairy Bar
05.2015 - 08.2019

Bachelor of Science (B.S.) - Neuroscience

Michigan State University

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Emily Jones