Emily Jonte
Fresno,CA
Summary
Dedicated cashier and server with a proven track record in enhancing customer satisfaction and fostering community engagement. Skilled in problem resolution and active listening, ready to elevate service quality in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
CASHIER - SERVER
SONIC-FRESNO
1855 Herndon Ave, Clovis
05.2022 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized workstations to ensure a welcoming environment.
- Assisted customers with menu selections and provided exceptional service.
- Handled cash, credit, and gift card transactions while ensuring security protocols.
- Collaborated with team members to manage busy service periods effectively.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
- Stocked merchandise and supplies to support smooth daily operations.
- Trained new staff on cashier procedures and company policies for consistency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Social Media Manager
ASAP CAKES LLC
- Developed engaging content for social media platforms to enhance brand visibility.
- Managed daily social media interactions to foster community engagement and responsiveness.
- Researched industry trends to inform content strategy and stay relevant in the market.
- Collaborated with design team to produce visually appealing graphics for campaigns.
- Analyzed social media metrics to evaluate performance and inform future strategies.
- Conducted competitor analysis to identify opportunities for differentiation and improvement.
- Assisted in organizing promotional events to strengthen online presence and brand loyalty.
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Produced films and other video products, regulating distribution and operating film library.
Education
Some College (No Degree) - Psychology
Fresno City College
Fresno, CASome College (No Degree) - Medical Assistant
UEI
FresnoSkills
- Customer interaction
- Social media management
- Cash handling
- Community engagement
- Team collaboration
- Problem resolution
- Active listening
- Point-of-sale system
- Customer service excellence
- Payment processing
- Basic math
- Sales transactions
- Guest inquiries
- Organizational growth
- Product knowledge
- Cash register systems
- Online orders preparation
- Inventory restocking
- Credit card processing
- Order taking
- Order packaging
- Decision making aptitude
- Empathy and patience
Languages
English
Full Professional
References
References available upon request.
Timeline
CASHIER - SERVER
SONIC-FRESNO
05.2022 - Current
Social Media Manager
ASAP CAKES LLC
Some College (No Degree) - Psychology
Fresno City College
Some College (No Degree) - Medical Assistant
UEI