Summary
Overview
Work History
Education
Skills
Timeline
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Emily Julian

Dekalb,IL

Summary

Caring and compassionate college student with strong interpersonal skills and knowledge of personal care. Experienced working with children and disabled individuals. I am also a dedicated customer service professional with over 5 years of experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.

Overview

12
12
years of professional experience

Work History

Waitress Trainer

Texas Roadhouse
DeKalb, Illinois
08.2019 - Current
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Used cash registers and credit card machines to cash out customers, handling up to $800 in cash per event
  • Displayed enthusiasm and excellent service to customers, successfully increasing referrals and walk-in business
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Answered customers' questions, recommended items and recorded order information

Customer Service Representative

Best Buy
DeKalb, Illinois
04.2019 - Current
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Greeted customers entering store and promoted sales or special programs
  • Assisted customers with setting alteration appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Skilled using cash register including processing sales discounts and refunds
  • Educated customers on promotions to enhance sales
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained clean sales floor and straightened and faced merchandise
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Issued receipts and processed refunds, credits, or exchanges
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Provided primary customer support to internal and external customers in fast-paced environment

Customer Service Representative

Walgreens
Huntley, Illinois
02.2014 - 05.2019
  • Greeted customers entering store and promoted sales or special programs
  • Responded to customer requests for products, services and company information
  • Maintained clean personal appearance, modeled store’s outfits when working clothing department settings and wore uniforms per company policy
  • Issued receipts and processed refunds, credits, or exchanges
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
  • Maintained clean sales floor and straightened and faced merchandise
  • Demonstrated items to customers and created customer awareness, interest and sales
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Implemented company policies and procedures, including health, safety and security
  • Energized and motivated in performing sales floor activities including merchandising and selling

Camp Counselor

Walcamp Outdoors Ministries
Genoa, IL
06.2012 - 07.2018
  • Instructed participants on safety techniques and specific activity requirements
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
  • Developed stimulating and age-appropriate arts and crafts activities
  • Collaborated with other camp counselors to create atmosphere of fun and learning
  • Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills
  • Maintained safety, security, and cleanliness of facility, equipment and vehicles
  • Maintained daily grooming needs

Education

High School Diploma -

Hampshire High School
Hampshire, IL
05.2016

Skills

  • Cash handling
  • Sale expertise
  • Order fulfillment
  • Complaint resolution
  • Credit card processing
  • Good listening skills
  • Training development aptitude
  • Money handling abilities
  • Computer proficient
  • Multi-line phone talent
  • Quick learner
  • Creative problem solving
  • Organizational skills
  • Microsoft Office

Timeline

Waitress Trainer

Texas Roadhouse
08.2019 - Current

Customer Service Representative

Best Buy
04.2019 - Current

Customer Service Representative

Walgreens
02.2014 - 05.2019

Camp Counselor

Walcamp Outdoors Ministries
06.2012 - 07.2018

High School Diploma -

Hampshire High School

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Emily Julian