Emily Jung
Fayetteville,AR
Summary
Extensive experience in customer service and communication techniques. Ability to motivate students and peers. Able to function well under pressure and keep the environment organized. Experience in delivering instructions to both students and peers. Known for effectively training new staff, managing guest relations, and ensuring exceptional service.
Overview
3
3
years of professional experience
Work History
Etiquette Instructor
Quincey McClure and Kathleen Joiner
Little Rock, Arkansas
09.2023 - 12.2026
- Trained students in various styles of ballroom dancing including foxtrot, waltz, tango, cha-cha, rumba, samba, and swing.
- Demonstrated proper dance techniques and steps for students.
- Evaluated student progress through observations and feedback to tailor instruction and support individual growth.
- Motivated students by providing positive reinforcement.
- Guided new instructors in effective teaching methods to enhance student learning experiences.
- Monitored music trends to ensure relevant and engaging selections for dance classes. with current trends in music selection for dances.
- Maintained records of student attendance.
Host
Brian and Eric Isaac
Little Rock, Arkansas
08.2024 - 07.2026
- Greeted guests warmly and provided seating arrangements.
- Managed waitlists, optimizing guest flow and ensuring clear communication of wait times.
- Coordinated with kitchen staff to facilitate on-time meal delivery, enhancing overall dining experience.
- Assisted guests with menu inquiries and food recommendations.
- Trained new hosts on customer service protocols, fostering a welcoming atmosphere for guests. on customer service standards and procedures.
- Maintained cleanliness of the host station and dining area.
- Handled reservations using a digital management system effectively.
- Collaborated with servers to enhance guest dining experiences.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over the phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Education
Some College (No Degree) - English Language And Literature
University of Arkansas
Fayetteville, AR05-2030
High School Diploma -
Little Rock Central High School
Little Rock, AR05-2026
Skills
- Instructional techniques
- Student evaluation
- Public speaking
- Customer service
- Team collaboration
- Event coordination
- Front of house organization
- Reservation management
- Hospitality and accommodation
- Customer engagement
- Telephone reception
- Time management
- Effective time management
- Detail-oriented
- Task prioritization
- Workflow optimization
- Multitasking proficiency
- Communication skills
- Staff coordination
Accomplishments
- 1st Place in Acrylic Painting Category, AYAA 2026
- State Runner up, Arkansas Bar Association Mock Trial 2026
Timeline
Host
Brian and Eric Isaac
08.2024 - 07.2026
Etiquette Instructor
Quincey McClure and Kathleen Joiner
09.2023 - 12.2026
Some College (No Degree) - English Language And Literature
University of Arkansas
High School Diploma -
Little Rock Central High School