Emily Carden
Tacoma
Summary
Results-driven Healthcare Leader with 16 years in senior living, rehabilitation, acute care, and healthcare administration. Expertise in staffing, scheduling, compliance, and resident care operations. Proven ability to lead teams, optimize operations, and maintain regulatory compliance while delivering exceptional care. Certified Medical Administrative Assistant pursuing a Bachelor of Science in Healthcare Administration, targeting executive leadership roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
The Rivers at Puyallup
Puyallup
08.2025 - Current
- Developed and implemented individualized resident care plans in collaboration with interdisciplinary teams.
- Monitored resident health and safety standards, ensuring compliance with all regulations.
- Facilitated communication among families, staff, and residents regarding ongoing care needs.
- Administered medications as prescribed by physicians, adhering to established policies and procedures.
- Supervised staff during shifts, ensuring adherence to best practices and task completion.
- Assisted residents with daily activities, promoting independence and overall well-being.
- Created training materials for staff on effective resident care strategies.
- Documented changes in resident medical records, monitoring conditions and behaviors closely.
Patient Care Assistant
MultiCare Health System
Puyallup
09.2021 - 01.2024
- Monitored vital signs, reporting changes or abnormalities to nursing staff promptly.
- Assisted with medical procedures, including wound care and catheter management under nurse supervision.
- Ensured a clean, safe environment by regularly sanitizing equipment and disposing of waste properly.
- Accurately documented patient information in electronic health records for continuity of care.
Call Center Patient Representative
Kaiser Permanente
Tacoma
06.2022 - 12.2023
- Handled a high volume of inbound customer calls, averaging 60 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Achieved an average call resolution rate of 98%, exceeding departmental targets
RCC
Caring Places Management
Enumclaw
02.2019 - 08.2021
- Managed a team of 18 resident care staff members, overseeing their daily tasks and ensuring high-quality care for all residents
- Developed and implemented personalized care plans for each resident, taking into consideration their individual needs and preferences
- Conducted regular assessments of residents' health and well-being, adjusting care plans as necessary to ensure optimal outcomes
- Collaborated with healthcare professionals, including doctors and nurses, to coordinate medical treatments and interventions for residents
- Maintained accurate documentation of residents' medical histories, medications, and treatment plans in compliance with regulatory standards
Med Tech/Caregiver
Franklin Place
Sumner
10.2018 - 02.2019
- Administered medications to patients according to prescribed dosage and schedule
- Monitored patients for any adverse reactions or side effects from medication
- Maintained accurate records of medication administration and patient response
CNA - Certified Nursing Assistant
North Central Health Care
Wausau
01.2017 - 01.2018
- Demonstrated exceptional time management skills by efficiently prioritizing tasks based on patient needs
- Managed challenging situations calmly while maintaining a positive attitude towards both patients and colleagues
CNA
Avanti Health and Rehabilitation Center
Hurley
01.2010 - 01.2017
- Delivered direct patient care, ensuring comfort and dignity during bathing, dressing, feeding, and mobility assistance
- Facilitated safe patient transfers between beds, wheelchairs, and stretchers, employing proper lifting techniques to prevent injury
- Communicated effectively with patients' families, providing updates on conditions and addressing needs to enhance patient support
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05-2027
Medical Office Administration - Certificate
Martinsburg College
Remote02-2024
Skills
- Patient Care
- Medication management
- Care plan development
- Patient monitoring
- Medication Administration
- CNA
- Documentation review
- Documentation management
- Residents' rights
- Medical Records
- Behavioral health
- Alzheimer's Care
- Dementia Care
- Memory Care
- ADLs
- Infection Control Training
- Vital Signs
- Healthcare regulations
- Nurse Delegation
- Medical Terminology
- EPIC
- EMR Systems
- Microsoft Word
- Hospital Experience
- Time management
- Detail-oriented
- Organizational skills
- Analysis skills
- Critical thinking
- Problem solving
- Evaluation
- Communication skills
- Written communication
- Verbal communication
- Customer service
- Customer Service Skills
- Empathy and compassion
- Leadership
- Leadership skills
- Staff training
- Team collaboration
- Caregiving
- Documentation management
- Patient data collection
- Drug induced rehab
- ADS to 3 stages of dementia
- Resident documentation
- CPR
- Analysis skills
- Resident advocacy
Certification
- Medication Aide, 03/01/19, Present
- Food Handler, 01/01/18, Present, Completed my food handler course.
- CPR Certification, 01/01/10, Present
- CNA, 04/01/10, 07/31/25
- Basic Life Support (BLS), 09/01/19, 12/31/24
- Certified Medication Technician
- Certified Medical Administrative Assistant
Additional Information
Authorized to work in the US for any employer. SKILLS: Excellent written and verbal communication, both interpersonal and professional. Empathy and compassion. Organization and time management abilities. Critical thinking, evaluation, and problem solving. Detail oriented patient information collection. Friendly outgoing person who picks up new things at a fast pace, eager to learn. Wide area of experience from long-term to short-term, ADS to 3 stages of dementia, also drug induced rehab.
Languages
English, Expert
Job Title
Resident Care Coordinator
Timeline
Resident Care Coordinator
The Rivers at Puyallup
08.2025 - Current
Call Center Patient Representative
Kaiser Permanente
06.2022 - 12.2023
Patient Care Assistant
MultiCare Health System
09.2021 - 01.2024
RCC
Caring Places Management
02.2019 - 08.2021
Med Tech/Caregiver
Franklin Place
10.2018 - 02.2019
CNA - Certified Nursing Assistant
North Central Health Care
01.2017 - 01.2018
CNA
Avanti Health and Rehabilitation Center
01.2010 - 01.2017
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Medical Office Administration - Certificate
Martinsburg College