Emily Kaloczi-Munteanu
Fort Myers,FL
Summary
Knowledgeable and dedicated customer service representative with experience in the work place. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Always looking to expand and learn new things and look to succeed in the tasks that are given.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Choice Vet Services
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed and scheduled appropriate appointments, communicated with clients, and updated client records.
- Sent verified records to other Veterinary hospitals.
- Answered phone promptly and directed incoming calls to correct offices if needed.
- Assessed situations over the phone to determine urgency and proper scheduling.
- Worked very quickly and efficiently in very fast paced environment.
- Helped when needed in different areas beyond reception, holding pets for blood draws, assisting technicians during radiographs, and welping puppies.
- Kept reception area clean and neat to give visitors positive first impression.
Aquatic Specialist
Boardroom Aquatics
04.2022 - 10.2022
- Maintained fish aquariums; tested water parameter levels.
- Sustained aquarium ecosystems and cleaned filter systems of fish tanks.
- Properly medicate ill fish as needed by either quarantining individual fish or entire tank systems depending on illness.
- Learned to use several aquarium refugium software.
- Managed large numbers of customers and phone calls.
Pet Care Associate
Perky Pets
03.2021 - 10.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Assisted customers with various sorts of tasks regarding animal wellbeing and overall care.
- Worked cash register as well as complete wholesale orders online.
- Monitored water quality and temperature for fish tanks
- Communicated with clients about schedules, requirements and animal personalities.
- Increased sales by engaging with customers for better understandings of what customer are looking for and offer options to create overall better target results.
Sales Associate
Petco
08.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Cleaned and cared for over 40 animals within one hour period.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Education
High School Diploma -
Palm Acres Charter High School
05.2020
Skills
- Animal Observations
- Cash Register Operations
- Animal Training
- Client Relationships
- Critical Thinking
- Materials Ordering
- Communication
- Problem-solving
- Customer service
- Willingness to learn
Accomplishments
Completed 100 hours of volunteer hours at Echo Global Farms.
Certification
Open water scubadiving
Timeline
Receptionist
Choice Vet Services
11.2022 - Current
Aquatic Specialist
Boardroom Aquatics
04.2022 - 10.2022
Sales Associate
Petco
08.2021 - 03.2022
Pet Care Associate
Perky Pets
03.2021 - 10.2022
High School Diploma -
Palm Acres Charter High School
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