Emily Kaye
Wilmington,DE
Summary
Energetic employee offering outstanding telephone etiquette, interpersonal skills with entry level social media skills. Results-driven employee with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in managing profitable operations. Entry level Entrepreneur with a background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with who is ready to leverage experience and drive to pursue new professional challenges.
Overview
4
4
years of post-secondary education
1
1
Language
Work History
Airbnb Manager and Host
Self Employed Services
Wilmington, DE
09.2017 - Current
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Customized homes in accordance with quality standards, continuously surpassing guest expectations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Handled guest complaints and offered resolutions to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
English Teaching Assistant in Spain
CIEE
Madrid, Spain
09.2021 - 06.2022
- Developed materials for classroom teachers to support instruction, or in-class activities.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Mentored and tutored individual students needing additional help.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Taught courses under guidance of senior instructors.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Veterinary Hospital Manager/ Technician
Town and Country Veterinary Hospital
, PA
10.2017 - 09.2021
- Provide veterinary assistance to the veterinarian
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
- Collaborated with hospital owner to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
Veterinary Technician Assistant
Glen Mills Veterinary Hospital
Glen Mills, PA
12.2015 - 09.2020
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered owner animal health questions and advised on best care practices.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Enhanced office productivity by handling high volume of callers per day.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Volunteer
Visions for Haiti, Inc
Wilmington, DE
01.2010 - 01.2016
- Participating in fundraising efforts for a non-profit dedicated to assisting Haitian students with funding for education.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Spoke with community organizations to further drive outreach efforts and highlight program successes.
- Helped organize and manage events and projects.
- Helped program leadership with planning and fundraising responsibilities.
- Greeted visitors and answered questions about program, requirements and opportunities.
Volunteer
Pura Vida
Costa Rica
04.2014 - 05.2014
- Completed 48 hours of direct veterinary medicine experience and 8 hours of orientation regarding veterinary medicine under the direct supervision and assistance of bilingual host country veterinarians.
- Answered owner animal health questions and advised on best care practices in Spanish.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Aided veterinary surgeon with spay and neuter surgeries and procedures for domestic and exotic species with minimal supplies
- Established and managed physical rehabilitation program for post-surgical patients.
Education
B.S - Pre-Veterinary and Animal Biosciences
University of Delaware
International Baccalaureate Diploma -
Mount Pleasant High School
08.2009 - 05.2013
Skills
Operations support
Client relations strength
Telephone etiquette
Relationship building
Administrative support
Team collaboration
Recordkeeping
Documentation proficiency
Problem-Solving
Revenue Generation
Scheduling
Inventory management
Client account management
Google Workspace
Decision-Making
Business Development
Public speaking
Administrative tasks
Timeline
English Teaching Assistant in Spain
CIEE
09.2021 - 06.2022
Veterinary Hospital Manager/ Technician
Town and Country Veterinary Hospital
10.2017 - 09.2021
Airbnb Manager and Host
Self Employed Services
09.2017 - Current
Veterinary Technician Assistant
Glen Mills Veterinary Hospital
12.2015 - 09.2020
Volunteer
Pura Vida
04.2014 - 05.2014
Volunteer
Visions for Haiti, Inc
01.2010 - 01.2016
International Baccalaureate Diploma -
Mount Pleasant High School
08.2009 - 05.2013
B.S - Pre-Veterinary and Animal Biosciences
University of Delaware