Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Emily Keast

Rockford,IL

Summary

Dynamic professional with a proven track record, adept in relationship building and effective communication. Excelled in roles requiring strong organizational abilities and solution development, enhancing customer satisfaction and streamlining operations. Skilled in negotiating and customer service, demonstrating consistent reliability and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Ramp Employee

UPS
Rockford, IL
10.2022 - 03.2023
  • Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
  • Stacked, stored and organized products in an orderly fashion within the warehouse.
  • Loaded outgoing packages onto delivery trucks according to customer orders.

Coordinating Producer

Fox 39
Rockford, Illinois
06.2021 - 08.2022
  • Researched current trends in television programming genres to inform show development decisions.
  • Negotiated contracts with local businesses and negotiated fees for guest or special appearances.

Service Desk Representative

Home Depot
Rockford, IL
08.2019 - 06.2021
  • Reviewed customer orders to ensure accuracy of product, quantity and pricing.
  • Created purchase orders for suppliers based on customer requirements.
  • Responded promptly to customer inquiries via phone or email.
  • Maintained a high degree of customer service for all support queries and adhere to all service management principles.

Membership Sales Representative

Rockriver ymca
Rockford , IL
04.2017 - 08.2019
  • Coordinated with other departments to ensure seamless integration of services for members.
  • Provided customer service support to address inquiries from members regarding their accounts or benefits.
  • Resolved customer complaints regarding sales and service.

Education

Northern Illinois University
DeKalb, IL
01.2021

Associates -

Rock Valley College
Rockford, IL
08.2020

GED -

Boylan Catholic High School
Rockford, IL
05.2016

Skills

  • Relationship Building
  • Effective Communication
  • Strong Organizational Abilities
  • Effective Solution Development
  • Consistent Reliability
  • Skilled in Addressing Client Concerns
  • High-energy attitude

Awards

  • Red apple award
  • MVP
  • Perfect attendance
  • Retreat leader award
  • Various 'Homer Awards'

Languages

English

Timeline

Ramp Employee

UPS
10.2022 - 03.2023

Coordinating Producer

Fox 39
06.2021 - 08.2022

Service Desk Representative

Home Depot
08.2019 - 06.2021

Membership Sales Representative

Rockriver ymca
04.2017 - 08.2019

Northern Illinois University

Associates -

Rock Valley College

GED -

Boylan Catholic High School

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Emily Keast