Gardening
Emily Kelley
Fair Play,MO
Summary
Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing 3 years of warehouse experience along with strengths in team management and multitasking. Trained in warehouse operations procedures and experienced in supporting and developing Associates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Processing Assistant
Amazon STL3
08.2021 - Current
- Analyze process flows and identify areas of improvement to increase productivity and reduce costs.
- Identify and resolve process issues to drive optimal workflow and business growth.
- Offer data-driven recommendations to align with plans, balance departments, and drive volume.
- Pre-shift prep for incoming associates.
- Run logistics of all outbound volume to fulfill customer promise.
- Maintain and manage detailed reports.
- Communication with other departments.
- Problem solving product discrepancies.
- Coach associates performing below standard on quality and rate.
- Promote a safe work environment.
- Ensure policy, procedures, and guidelines are followed to Amazon code.
- Drive PIT equipment: Order Picker, Reach Truck, Tugger.
Animal Keeper Intern
National Tiger Sanctuary
04.2021 - 09.2021
- Complete daily tasks of animal care, cleaning, grounds maintenance.
- Animals under facility care included: Big cats, small cats, variety of canidae, hoovestock, reptiles, primates, fish, other small mammal rehabs
- Providing amazing costumer service while also educating the public on awareness of our big cat situation currently on a global scale.
- Participated in weekly team meetings to discuss progress on projects, share information on animal behavior observations, and coordinate schedules for optimal coverage.
- Giving tours on animal facts, backstories, and personalities.
- Engaged with community through special field trips.
- Prepped diets for all animals.
- Following strict safety protocols to ensure cleanliness and security of big cat enclosures.
- Internship project to make improvements to sanctuary.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Guest Services Associate
Dickerson Park Zoo
03.2021 - 08.2021
- Engaged guests entering facility and offer assistance with wayfinding.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Stocked sales floor as product was sold. Cleaned store throughout the shift to guarantee clean work environment.
- Referred customers to upgrading to a season pass, providing them with all benefits and features included.
- Engaged with guests of Zoo information and upcoming events to be aware of.
Teller
Great Southern Bank
06.2019 - 02.2021
- Providing customer service by engaging with every customer to ensure each and every need is met.
- Opening bank tasks completed with single opener responsibility.
- Digital and Cash Transactions.
- Account Referrals.
- Providing teller overrides when needed and under my jurisdiction.
- When requested, provide notary services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Vault Teller responsibility of providing cash amongst bank Tellers when funds run low.
Cook, Car Hop
Sonic Drive In
06.2016 - 09.2017
- Service-taking and delivering orders, handling electronic/cash payments for each order, maintaining cash flow through shifts to balance end shift transactions.
- Cooking food to order. Including making ice cream and soft drinks.
- Restocking supplies, housekeeping of customer restrooms, maintaining sanitary conditions throughout multiple work areas.
- As a team, processing 1000+ orders a day.
Brand Rep, Cashier
Hollister
10.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Associate of Arts - Environmental Science
Missouri Ozark Technical Community College
Springfield, MOHigh School Diploma -
Central High School
Springfield, Missouri05.2019
Skills
- Customer Order Fulfillment
- Order Picking and Processing
- Effective Working Relationships
- Business Operations
- Maintaining Clean Work Areas
- Staff Management
- Warehouse Training
- Safety Policies and Procedures
- Effective Listening and Communication
- Exceptional Time Management Skills
- Motivated Team Player
Certification
- Missouri - Certified Notary Public
Interests
Animal Care
Outdoors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
No matter what, people are going to like you or not like you. So be authentic, and let them like you or not for who you actually are.
Kobe Bryant
Timeline
Processing Assistant
Amazon STL3
08.2021 - Current
Animal Keeper Intern
National Tiger Sanctuary
04.2021 - 09.2021
Guest Services Associate
Dickerson Park Zoo
03.2021 - 08.2021
Teller
Great Southern Bank
06.2019 - 02.2021
Brand Rep, Cashier
Hollister
10.2017 - 06.2019
Cook, Car Hop
Sonic Drive In
06.2016 - 09.2017
Associate of Arts - Environmental Science
Missouri Ozark Technical Community College
High School Diploma -
Central High School
- Missouri - Certified Notary Public
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