Emily Kelly
Indianapolis,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
The Card Shop, Sports Cards
Co-Owner
11.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery of product.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved personal goals by developing and executing strategic plans and performance metrics.
- Grew the online store to over 2300 sales and 4.9/5 reviews as a top rated seller in less than two years due to the ability to multi-task and exceed client expectations.
Yoga Instructor
The Yoga Studio Broadripple
09.2018 - 01.2024
- Cultivated a strong sense of community within the studio by organizing events and group activities.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Expanded student base through targeted marketing efforts, including social media campaigns and local outreach initiatives.
- Boosted client retention rates by fostering positive relationships, consistently selling out 30+ person classes, and providing personalized guidance on their yoga journey.
Yoga Instructor
Kompose
08.2017 - 11.2019
- Promoted physical fitness with dynamic sequencing of asanas designed to challenge and inspire students of all levels.
- Improved client posture and alignment through personalized adjustments and hands-on guidance.
- Maintained a safe and inviting studio environment, fostering a sense of community among participants.
- Developed customized class sequences for diverse age groups, promoting overall well-being and stress reduction.
Customer Success Manager, Temporary Contract
Fizzle
03.2016 - 08.2016
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions to the entrepreneurs of the community.
- Stepped in to support the absence of one of the owners of Fizzle during maternity leave and successfully filled her shoes.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
Assistant to Orthopedic Surgeon, Temp Contract
Dr. Aaron Legrand
07.2015 - 10.2015
- Provided support for the surgeon and children during a temporary CPS case due to endangerment of children with mother
- Took care of household and monitored the mother's time spent with children while Aaron was in surgeries.
- Provided feedback to Aaron regarding happenings in the house and the safety of his children.
- Arrived before children left for school to monitor as well as after school to assure safety of children and visitation rights of the mother were adhered to.
Program Director + Health Coach
Fast Clinical Weight Loss
07.2010 - 06.2015
- Improved time management of the Doctor/Owner through effective prioritization and organization of tasks.
- Built a strong team by holding interviews, vetting and hiring 3 employees
- Enhanced clients' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
- Collaborated with healthcare providers to create integrated care plans for clients roughly 20 patients a day.
Education
Communications
Indiana University Bloomington
Bloomington, IN300 Hr Advanced Yoga Teacher Training
Center For Yoga
Birmingham, MI05.2019
Yoga Teacher Training 200 Hr
The Yoga Studio
Indianapolis, IN03.2018
Skills
- Stress Tolerance
- Decision Making
- Client Relations
- Calendar Management
- Resourceful
- Creative Writing
- Strong vocabulary
- Persuasive writing
Timeline
The Card Shop, Sports Cards
Co-Owner
11.2021 - Current
Yoga Instructor
The Yoga Studio Broadripple
09.2018 - 01.2024
Yoga Instructor
Kompose
08.2017 - 11.2019
Customer Success Manager, Temporary Contract
Fizzle
03.2016 - 08.2016
Assistant to Orthopedic Surgeon, Temp Contract
Dr. Aaron Legrand
07.2015 - 10.2015
Program Director + Health Coach
Fast Clinical Weight Loss
07.2010 - 06.2015
Communications
Indiana University Bloomington
300 Hr Advanced Yoga Teacher Training
Center For Yoga
Yoga Teacher Training 200 Hr
The Yoga Studio
Affiliations
- Wellness, Nature, Creative Writing, Fitness, Reading, Acts of Service
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