Emily K. Herrera
Richmond
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Receptionist
Eyesight
12.2023 - 06.2025
- Serve as a first point of contact for patients providing a professional and welcoming environment, helping patients feel comfortable and informed throughout their visit.
- Manage front desk operations including appointment scheduling, patient check-in/out, and insurance verification.
- Handled cash transactions and maintained sales and payments records accurately.
- Support daily clinic operations by coordinating with staff.
- Troubleshoot scheduling conflicts and assist with problem-solving to maintain efficient workflows.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems for seamless information retrieval.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Responded to inquiries from callers seeking information.
Laser Technician
Renova Laser and Med Spa
04.2024 - 08.2024
- Delivered personalized skincare treatments after analyzing client needs.
- Maintained detailed records and ensured strict adherence to safety and hygiene standards.
- Built client loyalty through effective service and communication, contributing to customer retention.
- Administered post-treatment care instructions, enhancing patient understanding and satisfaction.
- Monitored treatment progress, adjusting parameters as needed for optimal results and patient outcomes.
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
In-Store Shopper
H-E-B
08.2022 - 12.2023
- Accurately selected and prepared online orders, maintaining high productivity and attention to detail.
- Trained new team members in order fulfillment procedures and use of digital tools.
- Collaborated with inventory management systems to ensure product availability and accuracy.
- Trained new team members on best practices for customer engagement and e-commerce platforms.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Recognized for outstanding customer service and reliability.
- Achievements:
- 2023 Spirit of H-E-B Award (Nominee)
- 2023 Customer Service Award (Nominee)
- Certificate of Prestige – Shopper Champion (June 2023)
Sales Associate
Reebok
09.2021 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed inventory levels, restocked merchandise, and organized displays to optimize sales opportunities.
- Processed transactions efficiently, ensuring timely service and customer retention.
- Preparing products for shipment in accordance with online purchase request
- Collaborated with team members to execute promotional events and drive store traffic effectively.
Education
Interior Design Curriculum -
Houston Community College
High School Diploma - undefined
Fulshear High School
Certified Laser Technician - Tattoo Removal, Microneedling, Laser Hair Removal
National Laser Institute
02.2024
Skills
- Effective communication
- Customer Service
- Time Management
- Problem Solving
- Team Collaboration
- Adaptable to change
- Detail-oriented approach
- Organization and Planning
- Conflict Resolution
- Efficiency enhancement
- Telephone skills
- Accurate data entry
Timeline
Laser Technician
Renova Laser and Med Spa
04.2024 - 08.2024
Receptionist
Eyesight
12.2023 - 06.2025
In-Store Shopper
H-E-B
08.2022 - 12.2023
Sales Associate
Reebok
09.2021 - 05.2022
High School Diploma - undefined
Fulshear High School
Certified Laser Technician - Tattoo Removal, Microneedling, Laser Hair Removal
National Laser Institute
Interior Design Curriculum -
Houston Community College
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