Emily Kidwell
California,MD
Summary
Customer-focused HVAC install coordinator with experience supporting permit submissions, inspection scheduling, billing accuracy, and installation logistics. Brings strong time management, workflow organization, and clear communication to keep projects moving and customers informed. Known for careful recordkeeping, spreadsheet maintenance, and dependable support in fast-paced service environments.
Overview
5
5
years of professional experience
Work History
HVAC Install Coordinator
Boothe's HVAC, Plumbing, and Electrical
California, Maryland
07.2026 - Current
- Tracked equipment and supply inventory for HVAC installations to ensure availability during projects.
- Supported technicians during installations by providing logistics help and needed resources.
- Created installation checklists to improve workflow and support consistent work.
- Maintained detailed records for installations, warranties, and customer feedback to support service quality and client satisfaction.
- Shared project status updates with clients to keep expectations and timelines aligned.
- Coordinated permit submissions for all three trades and worked with county staff during inspection scheduling.
- Reviewed installation purchase orders and organized purchase order projects linked to permit work for streamlined operations.
- Processed invoices, payments, and account adjustments.
- Resolved billing discrepancies between customer accounts and invoices to maintain accuracy.
- Improved quality control and workflow through careful spreadsheet maintenance.
- Processed rebate applications across trades through power company channels.
- Registered equipment for scheduled installations to ensure accurate tracking.
- Managed funding records and entered invoices from consumer finance firms such as GoodLeap and Synchrony.
Customer Service Associate
Wawa
Mechanicsville, Maryland
04.2022 - Current
- Supported customer service goals and strengthened relations through positive, knowledgeable communication.
- Assisted customers with inquiries and provided product information.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Cultivated client relationships to enhance satisfaction and support their diverse needs.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Collaborated with team members across departments to streamline operations and improve service delivery.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Analyzed complex problems to identify effective solutions and strategies.
Education
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL12-2025
Skills
- Team collaboration
- Employee training
- Active listening
- Time management
- Problem analysis
- Project Coordination
- Administrative support
- Business operations
- Process improvement
- Operational efficiency
- Microsoft Excel (data entry, basic formulas) proficiency
- Microsoft Word proficiency
- Microsoft Outlook proficiency
- Proficient in Windows and Teams
- Service Titan expertise
- Billing accuracy resolution
- Permit coordination
Timeline
HVAC Install Coordinator
Boothe's HVAC, Plumbing, and Electrical
07.2026 - Current
Customer Service Associate
Wawa
04.2022 - Current
Associate of Arts - Business Administration
Hillsborough Community College