Jennifer Masters
HVAC Install Coordinator
Kent,WA
Overview
14
14
years of professional experience
Work History
HVAC Install Coordinator
AAA Heating & Air Conditioning
11.2015 - Current
- Schedule, coordinate and dispatch installations.
- Pull permits through various jurisdictions and coordinate inspections.
- Review installation job set ups, order equipment and materials.
- Answer inbound phone calls and route accordingly.
- Overcome complaints, objections and resolving needs of all customer and internal team inquiries.
- Troubleshoot installation issues in a timely manner.
- Support sales advisors, install and service technicians.
Customer Service/ Accounts Receivable Agent
Orkin Pest Control
04.2012 - 11.2015
- Answer high volume inbound calls and route accordingly.
- Schedule and dispatch service calls.
- Input accurate data into system in order to relate service/sales information to appropriate branches and technicians.
- Resolved caller issues quickly and thoroughly.
- Outbound calls for debt collection and past due invoices with proven ability to negotiate and persuade payment options with customers.
- Work from account receivable reports.
- Train new hires for customer service and accounts receivable.
Answerbank Call Center Representative
Key Bank
03.2010 - 04.2012
- Answered inbound phone calls from internal clients
- Assisted internal clients in resolving clients needs.
- Provided solutions with options and resolution.
- Maintained call center daily and monthly goals and expectations.
Education
High School Diploma -
Puyallup High School
Puyallup, WA 05.2001 -
Skills
Excellent communication skills
Works well under pressure
Installation Scheduling
Decision-Making
Organizational Skills
Attention to Detail
Multitasking
Analytical and Critical Thinking
Problem-Solving
Dependable
Hardworking
Willingness to learn
Timeline
HVAC Install Coordinator
AAA Heating & Air Conditioning
11.2015 - Current
Customer Service/ Accounts Receivable Agent
Orkin Pest Control
04.2012 - 11.2015
Answerbank Call Center Representative
Key Bank
03.2010 - 04.2012
High School Diploma -
Puyallup High School
05.2001 -