Overview
Work History
Education
Skills
Timeline
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Jennifer Masters

HVAC Install Coordinator
Kent,WA

Overview

14
14
years of professional experience

Work History

HVAC Install Coordinator

AAA Heating & Air Conditioning
11.2015 - Current
  • Schedule, coordinate and dispatch installations.
  • Pull permits through various jurisdictions and coordinate inspections.
  • Review installation job set ups, order equipment and materials.
  • Answer inbound phone calls and route accordingly.
  • Overcome complaints, objections and resolving needs of all customer and internal team inquiries.
  • Troubleshoot installation issues in a timely manner.
  • Support sales advisors, install and service technicians.


Customer Service/ Accounts Receivable Agent

Orkin Pest Control
04.2012 - 11.2015
  • Answer high volume inbound calls and route accordingly.
  • Schedule and dispatch service calls.
  • Input accurate data into system in order to relate service/sales information to appropriate branches and technicians.
  • Resolved caller issues quickly and thoroughly.
  • Outbound calls for debt collection and past due invoices with proven ability to negotiate and persuade payment options with customers.
  • Work from account receivable reports.
  • Train new hires for customer service and accounts receivable.

Answerbank Call Center Representative

Key Bank
03.2010 - 04.2012
  • Answered inbound phone calls from internal clients
  • Assisted internal clients in resolving clients needs.
  • Provided solutions with options and resolution.
  • Maintained call center daily and monthly goals and expectations.

Education

High School Diploma -

Puyallup High School
Puyallup, WA
05.2001 -

Skills

Excellent communication skills

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Timeline

HVAC Install Coordinator

AAA Heating & Air Conditioning
11.2015 - Current

Customer Service/ Accounts Receivable Agent

Orkin Pest Control
04.2012 - 11.2015

Answerbank Call Center Representative

Key Bank
03.2010 - 04.2012

High School Diploma -

Puyallup High School
05.2001 -

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Jennifer MastersHVAC Install Coordinator