Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily King

Independence,KY

Summary

Proven Manager with a track record of enhancing customer satisfaction and fostering positive workplace environments at Spear Ridge Cafe. Skilled in strategic planning and team leadership, adept at resolving customer concerns to boost loyalty. Demonstrates strong decision-making and verbal communication abilities, ensuring operational excellence and employee retention.

Overview

5
5
years of professional experience

Work History

Manager

Spear Ridge Cafe
07.2024 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Store Manager

Moonrise Doughnuts
04.2022 - 07.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

General Manager

Biggby Coffee
05.2020 - 09.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

Simon Kenton High School
11132 Madison Pike, Independence, KY, 41051
05-2020

Skills

  • Customer service
  • Team leadership
  • Verbal and written communication
  • Decision-making
  • Strategic planning

Timeline

Manager

Spear Ridge Cafe
07.2024 - Current

Store Manager

Moonrise Doughnuts
04.2022 - 07.2024

General Manager

Biggby Coffee
05.2020 - 09.2021

High School Diploma -

Simon Kenton High School
Emily King