Emily Kirbach

• Coordinated with the clinical staff to identify specific training needs based on their roles and responsibilities within the Electronic Health Record (EHR) system
• Develop and implement training programs for employees to ensure successful implementation of the Electronic Health Record (EHR) and processes.
• Created and developed training materials to educate staff on the best practices and use of the Electronic Health Record (EHR) based on their roles.
• Provided ongoing support and troubleshooting for employees during the Electronic Health Record (EHR) Implementation process.
• Conduct regular evaluations of the effectiveness of the Electronic Health Record (EHR) training programs and make necessary adjustments to improve employee understanding and adoption of the system.
• Assisted in troubleshooting and resolved any technical issues that arises during the implementation of the Electronic Health Record (EHR).
• Manage multiple tasks/projects simultaneously within flexible time frames.
• Problem solving/troubleshooting problems that have no immediate.
• Find resolutions to problems and creating workarounds.
• Experience with multiple ticketing software systems (Spiceworks, Zoho Assist).
• 10 years experience using Microsoft Teams, Word, Excel, Publisher, Access, Powerpoint, Outlook.
• Experience with Lavendar & Wyatt Electronic Medical Record (EMR) as well as Credible Electronic Health Records (EHR).
• Main support contact for any technical and clinical problems related to the Electronic Health System. Used shadowing software (go to assist, Teams, Microsoft link).
• Designed and Implementated Word forms using html5.
• Created and coded Adobe Templates required by the state to meet Program needs.
• Created Templates for staff to use.
• Created and maintained all of the procedural documentation that helped end-users perform their roles.

Minor in Business Administration