Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Kleis

Gastonia,NC

Summary

Experienced Area Supervisor driven to improve processes and increase Guests and Associate satisfaction with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 9 years in the field. Dedicated to streamlining operations and maximizing team performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Area Supervisor

Carowinds
Charlotte, NC
09.2019 - Current
  • Ensured compliance with workplace safety regulations by providing training sessions for all associates.
  • Developed and maintained a positive working environment for all associates.
  • Monitored associates performance, providing feedback and coaching as needed.
  • Resolved guests concerns in a timely and professional manner.
  • Collaborated with management regarding changes in policy or procedure that could improve workflow efficiency.

Supervisor

Carowinds
Charlotte, NC
05.2017 - 09.2019
  • Ensured compliance with workplace safety regulations by providing training sessions for all associates.
  • Complied with company policies, objectives and communication goals.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored associate productivity to provide constructive feedback and coaching.

Cashier

Carowinds
Charlotte, NC
09.2016 - 08.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Team Lead

Carowinds
Charlotte, NC
05.2016 - 05.2017
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Ensured compliance with workplace safety regulations by providing training sessions for all associates.
  • Rotated through series of different complex based on team needs.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Ride Operator

Carowinds
Charlotte, NC
05.2015 - 05.2016
  • Ensured safety of guests by enforcing ride and park policies.
  • Assisted with loading, unloading, and securing passengers on rides.
  • Maintained cleanliness of rides and surrounding area.
  • Provided customer service to guests in a friendly manner.

Education

Bachelor of Science - Psychology

University of North Carolina At Charlotte
Charlotte, NC
01-2019

Associate of Science -

Gaston College
Dallas, NC
01-2017

High School Diploma -

East Gaston High School
Mount Holly, NC
01-2015

Skills

  • Leadership
  • Guest Service
  • Training
  • Computer Skills (Excel, Word, PowerPoint, Outlook)
  • Operational Efficiency
  • Documentation skills
  • Associate Performance Management
  • Task Delegation
  • Safety Management
  • Conflict Resolution
  • Team Work and Collaboration

Certification

  • Instructor at International Ride Operator Certification
  • Certified Trainer
  • Sky Coaster Site Controller
  • Boom/ Scissors Lift Certification

References

References available upon request.

Timeline

Area Supervisor

Carowinds
09.2019 - Current

Supervisor

Carowinds
05.2017 - 09.2019

Cashier

Carowinds
09.2016 - 08.2017

Team Lead

Carowinds
05.2016 - 05.2017

Ride Operator

Carowinds
05.2015 - 05.2016

Bachelor of Science - Psychology

University of North Carolina At Charlotte

Associate of Science -

Gaston College

High School Diploma -

East Gaston High School

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Emily Kleis