Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Emily Kostoss

Lake Placid

Summary

Full time college student working towards degree in Psychology with the hopes of becoming a School Psychologist. Dynamic and adaptable professional with extensive experience in food and customer service. Known for strong collaboration with other staff and ability to manage high-pressure situations while working long hours, ensuring timely service and guest satisfaction. Committed to training and developing new team members. Often referred to as a social butterfly.

Overview

4
4
years of professional experience

Work History

Front of House Server

Whiteface Club & Resort
Lake Placid, NY
06.2025 - Current
  • Provided exceptional customer service to enhance guest dining experiences.
  • Streamlined order processing to ensure timely and accurate delivery for guests.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation
  • Ensured cleanliness and organization of dining areas to create inviting atmosphere during peak hours.
  • Trained new staff to build skills and boost confidence, fostering team cohesion.

Beverage Cart Attendant

Whiteface Club & Resort
Lake Placid, NY
05.2025 - Current
  • Delivered exceptional customer service while managing beverage orders on the golf course.
  • Ensured cleanliness and organization of beverage cart, enhancing guest experience.
  • Processed transactions accurately for efficient service.
  • Coordinated with kitchen staff for timely restocking of snacks and food.
  • Trained new staff on beverage cart operations.

Catering Server

Waffle Cabin
Wilmington, NY
12.2023 - 06.2025
  • Delivered exceptional customer service during events, ensuring guest satisfaction and positive dining experiences.
  • Coordinated with kitchen staff to ensure timely food service, enhancing guest satisfaction and maintaining quality standards.
  • Monitored food presentation and cleanliness, adhering to health and safety regulations.
  • Maintained calm and focused demeanor during peak hours, facilitating smooth operations and positive guest experiences at concert venue.
  • Exhibited resilience and calmness in high-pressure environments while working 12-hour days.
  • Assisted in setting up and breaking down event spaces, optimizing workflow efficiency.
  • Led training sessions for new staff, equipping them with essential knowledge of roles and responsibilities.

Ice Cream Server

Whitebrook Dairy Bar
Wilmington, NY
05.2022 - 06.2025
  • Delivered exceptional customer service, fostering positive experiences for customers and increasing repeat visits.
  • Operated payment and order systems accurately to process transactions efficiently.
  • Ensured cleanliness and organization of serving area, complying with health guidelines to maintain safe environment.
  • Trained new staff on operational procedures and customer service standards, enhancing team efficiency and service quality.

Education

Still in College - Psychology

SUNY Geneseo
Geneseo, NY
05-2028

High School Diploma -

Lake Placid Junior High
Lake Placid, NY
05-2024

Skills

  • Customer service excellence
  • Social perceptiveness
  • Clear speech
  • Sense of urgency
  • Phone etiquette
  • Safe food handling
  • Alcohol service
  • Cleaning and sanitizing
  • Adaptable and flexible
  • Conflict resolution
  • Warm and friendly
  • Team player
  • Cash handling

Accomplishments

I overcame significant personal hardship, including losing my father during my final two years of high school, while maintaining a 3.6 GPA and graduating with high honors in the top 10% of my class. My capstone on suicide prevention and awareness earned a perfect score and transformed personal loss into meaningful education and advocacy. As Vice President of Equity & Belonging for Delta Phi Epsilon, I lead inclusion initiatives and represented my chapter as the first delegate at the International Leadership Conference, where I developed leadership, professional networking, and career-readiness skills. I have also been deeply involved in community service by participating in Out of the Darkness walks, community clean-ups, and running food and toy drives throughout high school and continuing to do so at SUNY Geneseo.

Interests

  • Outdoor Recreation
  • Volunteering
  • Playing Sports
  • Hiking
  • Camping
  • Community Cleanups
  • learning about how to help others to the best of my abilities
  • Psychology

Timeline

Front of House Server

Whiteface Club & Resort
06.2025 - Current

Beverage Cart Attendant

Whiteface Club & Resort
05.2025 - Current

Catering Server

Waffle Cabin
12.2023 - 06.2025

Ice Cream Server

Whitebrook Dairy Bar
05.2022 - 06.2025

Still in College - Psychology

SUNY Geneseo

High School Diploma -

Lake Placid Junior High