Amanda Heckman
Catonsville,MD
Summary
Dedicated Head Server with a strong background in managing dining room staff and optimizing workflow. Proven ability to resolve guest complaints and enhance service quality, contributing to overall customer satisfaction and operational success.
Overview
3
3
years of professional experience
Work History
Head Server, Run front of house
Cafe Normandie
Annapolis, Maryland
11.2022 - Current
- Supervised dining room staff to ensure exceptional guest service.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Managed table assignments to optimize workflow and guest satisfaction.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Resolved guest complaints promptly to maintain a positive dining experience.
- Trained new servers on menu items and service standards.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Engaged with guests to gather feedback on food, resolve issues, and enhance dining experience.
- Explained daily specials and made recommendations upon request.
- Managed inventory for restaurant supplies and equipment to ensure availability and reduce waste.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
- Managed opening and closing duties to facilitate restaurant operations.
- Led regular staff meetings to communicate policy changes and enhance team knowledge.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
Education
Some College (No Degree) - Early Childhood Education
Nash Community College
Nashville, NCSkills
- Restaurant operations
- Menu knowledge
- Inventory management
- Staff supervision
- Training and development
- Customer service excellence
Timeline
Head Server, Run front of house
Cafe Normandie
11.2022 - Current
Some College (No Degree) - Early Childhood Education
Nash Community College