Emily Krpata
Davenport
Summary
Results-driven Sales Leader with a history of exceeding targets and enhancing customer retention through effective training and mentorship of associates. Demonstrated efficiency as a Data Entry Administrator, leveraging strong database management and data analysis skills to ensure high productivity and timely task completion while maintaining data confidentiality.
Overview
25
25
years of professional experience
Work History
Data Entry Administrator/Senior Customer Service Specialist
Jade & Rose Innovations
Davenport
12.2023 - Current
- Entered data into company databases accurately and efficiently.
- Maintained organized records for client information and transactions.
- Reviewed incoming documents for completeness and accuracy.
Assistant Floor Supervisor
Fanatics
Easton
06.2022 - 05.2023
- Supervised daily operations to ensure compliance with company standards.
- Managed team schedules and assigned tasks to optimize workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Monitored inventory levels and coordinated restocking activities effectively.
Sales Associate
Forget Me Not Florist
The Bronx
06.2008 - 11.2011
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted customers in locating products and utilized store system to check availability at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by advising customers on purchases and promoting complementary products.
- Ensured customer satisfaction through prompt and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Medical Assistant Intern
Mount Sinai Health System
New York
01.2011 - 06.2011
- Created and prepared patient charts accurately for clinics and medical professionals.
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Adhered to strict document deadlines for charting and other paperwork.
- Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected histories, vitals and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
Senior Loan Processor
First Franklin Financial
Tarrytown
08.2006 - 01.2007
- Reviewed and approved loan applications based on established criteria.
- Evaluated approvals against established bank and government lending standards.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists to expedite processing.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and complete loan submission packages.
- Processed loans across departments to ensure timely and accurate loan approvals.
- Coordinated closing process with attorneys, title companies, and government clerks to facilitate smooth transactions.
Senior Mortgage Loan Processor
Exeter Mortgage Inc.
The Bronx
09.2001 - 07.2006
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
- Prepared files for final clear-to-close, ensuring compliance with branch management requirements.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Evaluated approvals against established bank and government lending standards.
- Handled any conditions sent from underwriting departments.
- Addressed conditions from underwriting departments, facilitating timely loan approvals.
- Completed denial and cancellation procedures on files.
- Coordinated closing processes with attorneys, title companies, and government clerks to ensure smooth transactions.
- Uphold complete confidentiality of all submitted information according to release guidelines.
Education
Bachelor of Arts - Business Administration & Human Resource Mgmt.
American InterContinental University
Schaumburg, ILMedical Assistant -
Sanford Brown Institute
New York, NYSkills
- Data Entry Accuracy
- Database Management
- Order Processing
- Credit and Cash Transactions
- Customer Relationship Management
- Customer Service
- Sales Communications
- Dispute Mediation
- Policy and Procedure Adherence
- Time Management
- Teamwork and Collaboration
- Verbal and Written Communication
- Stocking and Receiving
Languages
Spanish, Native or Bilingual
Additional Information
- Girl Scout Troop Leader, 2013-2020, Helping young ladies reach their full potential in many skills and maintaining lifelong relationships.
- 4-H Leader, 2020-2023, Help guide boys and girls in the knowledge of caring for farm animals and their importance in our way of living.
- Girls Ministries, 2021-2023, Teaching girls of 11-12 years old how to read and understand their relationship with God and learning how to add their everyday into their religion.
Timeline
Data Entry Administrator/Senior Customer Service Specialist
Jade & Rose Innovations
12.2023 - Current
Assistant Floor Supervisor
Fanatics
06.2022 - 05.2023
Medical Assistant Intern
Mount Sinai Health System
01.2011 - 06.2011
Sales Associate
Forget Me Not Florist
06.2008 - 11.2011
Senior Loan Processor
First Franklin Financial
08.2006 - 01.2007
Senior Mortgage Loan Processor
Exeter Mortgage Inc.
09.2001 - 07.2006
Bachelor of Arts - Business Administration & Human Resource Mgmt.
American InterContinental University
Medical Assistant -
Sanford Brown Institute