Evelyn Conway
Canton,MS
Summary
My desire is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am a knowledgeable and dedicated customer service professional with experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Data Entry Clerk
Inspired Financial And Tax Services
Canton, MS
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Packer Associate
Amazon
Canton, MS
10.2023 - 12.2024
- Inspected outgoing shipments to ensure conformance with customer requirements.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Prepared orders for shipment by selecting proper containers and packing material.
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Sorted various types of merchandise into designated areas according to established procedures.
- Ensured that all products were properly packaged before being shipped out of the facility.
Customer Service Cashier
Wendy's Inc
11.2020 - 05.2022
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Canton High School
Canton, MS 3904605.2023
Skills
- Administrative Support
- Active Listening
- Customer Relations
- Clerical Support
- Filing
- Microsoft PowerPoint
- Customer Service
- Data entry accuracy
- Adaptive team player
Community Service
Rally for Christ School Give aways
References
Dr. Jonathan Phillips
Jackson, MS
(Pastor, United Baptist Church. Pearl. MS)
231-578-3118
Michelle Wilder
Canton, MS
(Recruiter, Jackson State University,
Jackson, MS)
601-941-3056
Timeline
Packer Associate
Amazon
10.2023 - 12.2024
Customer Service Representative/Data Entry Clerk
Inspired Financial And Tax Services
01.2022 - Current
Customer Service Cashier
Wendy's Inc
11.2020 - 05.2022
High School Diploma -
Canton High School
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