EMILY KUESPERT
Seattle,WA
Summary
Operations-driven hospitality leader turned sales strategist with nearly a decade of experience building high-performing teams and driving revenue growth across hospitality, retail, and multi-property environments. I’ve led full P&L operations, strengthened profitability, and improved customer experiences that translate into measurable business results.
With a foundation in multi-site leadership, team development, and operational turnarounds, I understand how margins move and where growth opportunities exist. Now in a sales-focused role, I bring an operator’s mindset to every client interaction — selling consultatively, identifying real opportunities, and prioritizing long-term value through relationship-driven, data-informed decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist (Remote)
ExperiGreen Lawn Care
Seattle, WA
11.2025 - Current
- Increased residential and commercial sales growth in a fully remote, performance-based environment.
- Manage inbound and outbound sales pipelines, converting qualified leads into recurring service accounts
- Consistently achieve monthly sales targets through consultative, needs-based selling
- Build long-term client relationships to increase retention and upsell opportunities
- Utilize CRM systems and performance metrics to improve close ratios and forecast performance
- Collaborate cross-functionally with operations teams to ensure seamless customer onboarding
- Conducted 200+ outbound client calls daily, driving new business acquisition and revenue growth.
Dual General Manager
Choice Hotels International & Marriott International
Indianapolis, IN
05.2024 - 07.2025
- Oversaw operations for two branded properties simultaneously, leading financial performance, sales strategy, and team development across distinct brand standards.
- Improved combined operating margin through cost control and revenue optimization
- Increased RevPAR by 6% year-over-year through strategic pricing and local sales outreach
- Elevated guest satisfaction scores by reinforcing service culture and accountability systems
- Strengthened corporate and group booking channels through proactive sales engagement
- Promoted three high-performing team members into leadership roles
General Manager
IHG Hotels & Resorts
Indianapolis, IN
08.2023 - 05.2024
- Directed full P&L, sales initiatives, and daily operations for a competitive urban property.
- Increased property revenue through strategic sales outreach and improved positioning
- Reduced turnover by coaching and structured leadership development
- Implemented KPI dashboards to improve forecasting and departmental accountability
- Partnered with brand teams on regional sales initiatives to expand market share
Contract General Manager
InTown Suites
Indianapolis, IN
05.2023 - 08.2023
- Provided short-term operational leadership for a high-volume extended-stay property.
- Stabilized financial performance within 90 days
- Improved team engagement and guest satisfaction through structured operational standards
General Manager
IHG Hotels & Resorts
South Bend, IN
01.2019 - 04.2023
- Led long-term operational and financial growth for a flagship property.
- Improved operating margin through cost management and productivity planning
- Reduced turnover by building a strong internal leadership culture
- Strengthened repeat business through relationship-driven service and reputation management
Education
High School Diploma -
Riley High School
Indiana05-2018
Skills
- P&L Leadership & Revenue Growth
- Strategic Sales & Client Acquisition
- Multi-Property Operations Management
- Talent Development & Retention
- KPI Implementation & Performance Optimization
- Customer Experience Strategy
- Remote Sales & Relationship Management
Certification
- Hotel General Manager Certification
- InTown Suites — May 2023
Timeline
Sales Specialist (Remote)
ExperiGreen Lawn Care
11.2025 - Current
Dual General Manager
Choice Hotels International & Marriott International
05.2024 - 07.2025
General Manager
IHG Hotels & Resorts
08.2023 - 05.2024
Contract General Manager
InTown Suites
05.2023 - 08.2023
General Manager
IHG Hotels & Resorts
01.2019 - 04.2023
High School Diploma -
Riley High School