Emily Kufner
Orlando
Summary
Friendly and dependable customer service professional with experience in hospitality, guest services, retail, and administrative support. Strong communication skills and a passion for creating positive guest experiences. Proven ability to thrive in fast-paced environments while providing exceptional service and maintaining professionalism.
Overview
3
3
years of professional experience
Work History
Administrative Assistant/Recruiter/Onboarder
Superior Skilled Trades
Rockledge
07.2025 - 08.2026
- Communicated with employees regarding onboarding documents and assignments
- Assisted with employment paperwork and compliance forms
- Maintained professional communication through email and phone
- Helped organize worker information and scheduling processes
- Supported office operations in a fast-paced staffing environment
- Helped to recruit new employees to the field
Guest Services / Documentation Verification Assist
Royal Caribbean
Port Canaveral
04.2025 - 08.2025
- Verified passports, travel documents, and guest identification
- Confirmed legal authorization and consent documentation for minors
- Processed guests for travel using verification systems and checklists
- Assisted guests with travel-related questions and procedures
- Maintained accuracy and professionalism in a high-volume environment
Host/Busser/Server Assistant
Buffalo Wild Wings
Viera
11.2024 - 04.2025
- Greeted and seated guests while managing wait times
- Maintained a welcoming dining environment for customers
- Cleared and reset tables quickly and efficiently
- Assisted servers and supported front-of-house operations
- Helped maintain smooth service during busy shifts
Cashier/Sales/Stock/Customer Service
Old Navy
Viera
11.2023 - 12.2024
- Assisted customers with purchases, returns, and finding merchandise
- Operated cash registers and handled transactions
- Stocked and organized merchandise on the sales floor
- Maintained store cleanliness and presentation standards
- Provided customer service in a fast-paced retail environment
Education
BBA - Business
University of Central Florida
Orlando, FL05-2028
Associate of Arts - Business
Eastern Florida State College
Cocoa, FL05-2026
High School Diploma -
Edgewood Jr/Sr High School
Merrit Island05-2025
Skills
- Customer service
- Data entry
- Office administration
- Team collaboration
- Recruitment support
- Time management
- Verbal communication
Timeline
Administrative Assistant/Recruiter/Onboarder
Superior Skilled Trades
07.2025 - 08.2026
Guest Services / Documentation Verification Assist
Royal Caribbean
04.2025 - 08.2025
Host/Busser/Server Assistant
Buffalo Wild Wings
11.2024 - 04.2025
Cashier/Sales/Stock/Customer Service
Old Navy
11.2023 - 12.2024
BBA - Business
University of Central Florida
Associate of Arts - Business
Eastern Florida State College
High School Diploma -
Edgewood Jr/Sr High School