EMILY KUJAWA
Cicero,IL
Summary
Dynamic customer service professional with a proven track record , excelling in resolving complaints and enhancing customer relations. Skilled in data entry and active listening, I consistently improved efficiency and satisfaction in high-pressure environments, ensuring a positive experience for all clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dollar Tree
Berwyn, IL
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while covering front end duties
- Resolved customer complaints
- Responded to customer requests for products, services in a quick and efficient manner
Clerical Assistant
Lees Way LLC
Berwyn, IL
08.2023 - Current
- Maintained confidentiality of sensitive company information while handling documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Pharmacy Technician
Mac Rx
Des Plaines, IL
08.2022 - 06.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Barista
HMSHost/O'hare International
Chicago, IL
06.2021 - 09.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Restaurant Hostess
Elmwood Family Resturant
Elmwood Park, IL
07.2020 - 10.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
East Leyden High School
Franklin Park05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Clerical support
- Filing
Timeline
Customer Service Representative
Dollar Tree
02.2025 - Current
Clerical Assistant
Lees Way LLC
08.2023 - Current
Pharmacy Technician
Mac Rx
08.2022 - 06.2024
Barista
HMSHost/O'hare International
06.2021 - 09.2021
Restaurant Hostess
Elmwood Family Resturant
07.2020 - 10.2020
East Leyden High School