Emily Kuster
Louisville,KY
Summary
An independent and self-motivated student looking for an opportunity to utilize the knowledge I have gained during my time in school, as well as in previous job experience. A majority of my experience is in customer service and administrative work, as well as sales and social media management. I have a strong attention to detail, work well under pressure, and am proactive in mitigating obstacles.
Overview
6
6
years of professional experience
Work History
Server
Morton's Steakhouse
03.2024 - Current
- Responsibilities include proper dining room setup, preparing expo for dinner service, ensuring correct timing between meal courses and utensil "marking", working closely with other servers to deliver food or clear tables, accurate cash handling and order input.
Guest Experience Lead
Lululemon
06.2023 - 02.2024
- Responsibilities include managing a team of up to 15 educators, conveying daily sales goals and tactics, scheduling multiple breaks, overseeing back of house inventory and shipping operations, ensuring guest experience is prioritized, visual merchandising, resolving guest and staff complaints, spearheading new educator training, and handling large cash deposits.
Server
Louvino
04.2022 - 05.2023
- Responsibilities include greeting guests, assisting with host duties, event planning and management, bartending, maintaining customer satisfaction during high volume operations, and clear communication with guests and other staff.
Customer Advocate
Carvana
06.2021 - 02.2022
- Responsibilities include strict time management between appointments, safe driving practices, car inspection and detailing, notarizing documents with proper filing, communicating with customers about scheduling and understanding their contracts.
Sales Associate/Fitness Coach
Orangetheory Fitness
11.2017 - 04.2020
- Responsibilities include answering phone calls, emails, and texts, filing paperwork, greeting members for class check-in, resolving membership issues, social media management, troubleshooting technical issues, leading workouts with up to 36 members while maintaining safety measures.
Education
Associate of Arts - Business Administration; Management Track
JCTC
Louisville, KY12.2024
High School -
CEC
Louisville, KY05.2013
Skills
- Social media management
- Event Planning
- Staff Training and Development
- Visual Displays and Presentations
- Inventory management
- Sales strategy
- Cash Handling
- Safe Food Handling
- High-volume dining
- Quality Control
- Team Leadership
Timeline
Server
Morton's Steakhouse
03.2024 - Current
Guest Experience Lead
Lululemon
06.2023 - 02.2024
Server
Louvino
04.2022 - 05.2023
Customer Advocate
Carvana
06.2021 - 02.2022
Sales Associate/Fitness Coach
Orangetheory Fitness
11.2017 - 04.2020
Associate of Arts - Business Administration; Management Track
JCTC
High School -
CEC
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