Emily Lamb
St. George,UT
Summary
Dynamic dental professional with extensive experience at Southwest Oral Surgical Arts, excelling in insurance claims processing and customer service. Proven ability to streamline operations and enhance patient satisfaction through effective communication and education. Skilled in CPT and ICD-10 coding, with a strong commitment to compliance and quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant/Dental Insurance Coordinator
Southwest Oral Surgical Arts
05.2022 - Current
- Developed and maintained comprehensive records of patient interactions, ensuring data accuracy and compliance with regulations.
- Managed claims submission and follow-up processes to facilitate timely reimbursements for dental services.
- Coordinated patient benefits verification with dental insurance providers to ensure accurate coverage information.
- Streamlined appointment scheduling by integrating insurance verification processes into daily operations.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Assisted in patient preparation and ensured comfort prior to dental procedures.
- Supported dentists during procedures by anticipating needs and providing necessary instruments.
- Educated patients on post-operative care and oral hygiene practices for improved outcomes.
- Maintained accurate patient records, ensuring compliance with regulatory standards and confidentiality.
Dental Assistant
All Kids Dental
06.2017 - 12.2021
- Managed sterilization of instruments, adhering to infection control protocols.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Office Manager
Hanging Lake Express
04.2019 - 11.2019
- Managed daily office operations to enhance workflow efficiency and productivity.
- Implemented office policies and procedures, improving compliance and operational consistency.
- Oversaw inventory management and procurement processes, optimizing supply chain efficiency.
- Trained and mentored administrative staff, fostering a collaborative team environment.
- Conducted regular assessments of office procedures, identifying areas for process improvement.
Education
High School Diploma -
Glenwood Springs High School
Glenwood Springs, COSkills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claims
- Dental Assisting
- Private Surgical Scrub Tech
- CPT coding
- ICD-10 coding
Certification
- Dental Anesthesia Assisting National Certification Exam (DAANCE)
- ACLS/BLS
Languages
Spanish
Limited Working
Timeline
Assistant/Dental Insurance Coordinator
Southwest Oral Surgical Arts
05.2022 - Current
Office Manager
Hanging Lake Express
04.2019 - 11.2019
Dental Assistant
All Kids Dental
06.2017 - 12.2021
High School Diploma -
Glenwood Springs High School
Similar Profiles
Ashlee PutichAshlee Putich
Managing Assistant at Southwest Oral Surgical ArtsManaging Assistant at Southwest Oral Surgical Arts
Brooke SzymanskiBrooke Szymanski
Dental Assistant at Zion Oral Surgical ArtsDental Assistant at Zion Oral Surgical Arts
Harmony FinchHarmony Finch
Surgical Assistant at Oral Maxillofacial SurgicalSurgical Assistant at Oral Maxillofacial Surgical
BILLY EVANSBILLY EVANS
Money Services Department at Smith's MarketplaceMoney Services Department at Smith's Marketplace
Jaren SandersJaren Sanders
General Manager at Zion International ProgramsGeneral Manager at Zion International Programs