Emily Landers
Durham,NC
Summary
Accomplished General Manager with a proven track record at The Dog House Restaurant, enhancing operational efficiency and exceeding sales targets by over 20%. Expert in leadership and operations management, adept at building strong teams and fostering vendor relationships. Skilled in implementing cost-saving strategies and driving performance improvement, ensuring long-term business success and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
The Dog House Restaurant
Durham, NC
09.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
The Dog House Restaurant
Durham, NC
09.2012 - 11.2015
Deli Employee
Walmart
Mebane, NC
12.2018 - 08.2021
Shift Manager
Only Burger
Durham, NC
11.2015 - 12.2018
Education
High School Diploma -
Durham School of The Arts
Durham, NC06.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Motivation
- Staff Motivation
- Labor Cost Controls
- Deadline-oriented
- Performance Improvement
- Vendor relationships
Certification
SERV SAFE
Timeline
General Manager
The Dog House Restaurant
09.2021 - Current
Deli Employee
Walmart
12.2018 - 08.2021
Shift Manager
Only Burger
11.2015 - 12.2018
General Manager
The Dog House Restaurant
09.2012 - 11.2015
High School Diploma -
Durham School of The Arts