Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Emily Lane

New Preston,CT

Summary

. Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

1
1
year of professional experience

Work History

Patient Service Representative

Nuvance Health
03.2023 - 10.2023
  • Answer patient phone calls and questions involving care from the Infectious Disease doctors
  • Provide and Manage the on call and in office schedule for all Infectious Disease doctors
  • Provide a well taken care of office setting for all patients to feel comfortable in.

Outreach Specialist

Elevance Health
07.2022 - 02.2023
  • Responsible for ensuring low income families were provided with all local resources to provide the best outcome for their families
  • Responsible for attending school, court and financial meetings with clients to ensure a representative on their behalf.

Education

Public Health -

Roger Williams University
Bristol, RI
05.2022

Skills

  • Customer service
  • Communication skills
  • Time management
  • Leadership
  • Documentation review
  • Microsoft Office
  • Microsoft Word
  • Excel

Software

SPSS

Microsoft

Epic

Timeline

Patient Service Representative

Nuvance Health
03.2023 - 10.2023

Outreach Specialist

Elevance Health
07.2022 - 02.2023

Public Health -

Roger Williams University
Emily Lane