Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Emily Lavoie

Saint Clair Shores

Summary

Dynamic manager with a proven track record at TCBY Frozen Yogurt, excelling in customer service and team leadership. Skilled in strategic decision-making and detail-oriented operations, I effectively resolved customer issues and enhanced service quality, driving team productivity and engagement. Committed to achieving operational excellence and fostering a positive work environment.

Overview

7
7
years of professional experience

Work History

Manager

Tropical Smoothie Cafe
12.2023 - Current
  • Assisted in daily operations, learning essential processes and tools for effective management.
  • Supported team members in achieving operational goals through adaptability and keen observation.
  • Maintained organized records of activities to ensure efficiency and accuracy in task execution.
  • Engaged in customer interactions, providing support and addressing inquiries for improved service quality.
  • Managed and motivated employees to be productive and engaged in work.

General Manager

TCBY Frozen Yogurt
08.2018 - 09.2023
  • Oversaw daily operations, ensuring adherence to company policies and maintaining high service standards.
  • Took ownership of customer issues and followed problems through to resolution.
  • Making the schedule for overall store
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

High School Diploma -

Lake Shore High School
Saint Clair Shores, MI
05-2021

No Degree -

Macomb Community College
Warren, MI

Skills

  • Customer service
  • Team leadership
  • Effective time management
  • Strategic decision-making
  • Detail Oriented

Interests

  • Music
  • Pilates
  • Crafting and DIY Projects
  • Outdoor Recreation

Timeline

Manager

Tropical Smoothie Cafe
12.2023 - Current

General Manager

TCBY Frozen Yogurt
08.2018 - 09.2023

High School Diploma -

Lake Shore High School

No Degree -

Macomb Community College

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