Emily Lawson
Lubbock,TX
Summary
Adept at maintaining high levels of customer satisfaction and dining efficiency, I excelled as a Waitress at Vetonis by leveraging my expertise in safe food handling and exceptional team collaboration. Known for resolving complaints effectively and boosting walk-in business through enthusiastic service, I consistently earned customer commendations, showcasing my ability to enhance dining experiences and workplace harmony.
Overview
1
1
year of professional experience
Work History
Waitress
Vetonis
07.2023 - 07.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Graham High School
Graham, TXSkills
- Customer Service
- Dining area maintenance
- Menu Recommendations
- Safe Food Handling
- Food Running
- Cash Handling
- Hospitality service expertise
- Team Collaboration
- Payment Processing
- Handling Complaints
Accomplishments
I played a high level competitive softball for 12 years. There I learned time management skills, and how to balance out a busy schedule.
Timeline
Waitress
Vetonis
07.2023 - 07.2024
Graham High School
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