Emily Leal
Miami,FL
Summary
State Farm insurance professional with experience since 2023 and obtained my Property & Casualty (2-20) license in 2024.
Skilled in building and maintaining strong client relationships through effective communication, personalized policy solutions, and attentive service.
Experienced in handling policy renewals, rewrites, new business quotes, policy changes, and client retention.
Strong ability to identify clients' insurance needs, address concerns, and provide timely solutions while contributing to customer satisfaction, client retention, and overall business growth.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Property and Casualty Representative
State Farm
Miami, FL
07.2023 - Current
- Assist customers with policy questions, billing inquiries, and coverage updates.
- Reviewed renewals with customers to identify options that aligned with customer needs.
- Managed retention-focused initiatives to support customer continuity.
Daycare Teacher
Future Leaders Academy
Miami, FL
08.2022 - 07.2023
- Supervised children during daily activities, ensuring safe, structured, and engaging classroom environment.
- Communicated daily updates to parents regarding progress, behavior, and student needs.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Waitress
Texas Roadhouse
Miami, FL
03.2021 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Resolved guest concerns quickly, maintaining calm communication and service consistency.
Education
High School Diploma -
Dr. Montealegre Senior High School
Miami, FL06-2021
Skills
- Customer relations
- Client relationship building
- Account servicing
- Customer service
Languages
Spanish
English
Timeline
Property and Casualty Representative
State Farm
07.2023 - Current
Daycare Teacher
Future Leaders Academy
08.2022 - 07.2023
Waitress
Texas Roadhouse
03.2021 - 08.2022
High School Diploma -
Dr. Montealegre Senior High School