Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daelin R. Farmer

Phoenix,AZ

Summary

Results-oriented communicator with expertise in sales, insurance, customer service, and professional writing. Specializes in conflict resolution and problem-solving to enhance customer satisfaction. Collaborative team member, adaptable to evolving demands, consistently driving results through efficient service and proactive strategies.

Overview

4
4
years of professional experience

Work History

Underwriting Service Representative (Property and Casualty)

Copperpoint Insurance Companies
VA
03.2025 - 07.2026
  • Collaborated with Assistant, Senior, and Executive Underwriters to service policies insured by Copperpoint. Worked closely with six main lines of business to ensure effective underwriting support.
  • Managed customer inquiries and resolved issues through effective communication and problem-solving techniques.
  • Processed policy changes and claims, ensuring accuracy and compliance with company standards.
  • Collaborated with underwriting teams to streamline processes and improve service delivery efficiency.

Customer Service Representative

MassMutual Life Insurance
Springfield, MA
09.2022 - 10.2024
  • Engaged clients and agents, providing attentive, solutions-driven support to meet needs and resolve concerns promptly. Navigated diverse situations, demonstrating exceptional communication skills and commitment to delivering outstanding customer experiences.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed policy information updates and ensured accuracy in client accounts.
  • Assisted clients with claims processing, providing timely support and guidance.

Education

Bachelor of Arts Degree - Communication Science and Social Inquiry, Leadership Writing

Virginia Polytechnic Institute and State University
Blacksburg, VA
05.2022

Journalism

Central Virginia Community College
Lynchburg, VA

Bachelor of Arts - Journalism

Old Dominion University
Norfolk, VA

Skills

  • Interpersonal communication
  • Team collaboration
  • Proficient in the following software systems: Microsoft Office, Google workspaces, Data analysis, AbletRisk assessment
  • Customer support
  • Customer relations
  • Database maintenance
  • Risk assessment
  • Organization
  • Data entry
  • Sales expertise

Timeline

Underwriting Service Representative (Property and Casualty)

Copperpoint Insurance Companies
03.2025 - 07.2026

Customer Service Representative

MassMutual Life Insurance
09.2022 - 10.2024

Bachelor of Arts - Journalism

Old Dominion University

Journalism

Central Virginia Community College

Bachelor of Arts Degree - Communication Science and Social Inquiry, Leadership Writing

Virginia Polytechnic Institute and State University

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