Emily Kraft
Modesto,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Shift Lead
Food Fix Butcher and Baker
Modesto, CA
02.2024 - Current
- Reviewed daily sales reports and monitored financial performance metrics.
- Monitored employee performance and provided feedback on areas for improvement.
- Handled cash register transactions accurately while providing excellent customer service.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Server
Kimoto Sake & Sushi Restaurant
Modesto, CA
05.2019 - 07.2024
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Server
Toriis Japanese Restaurant
Modesto, CA
01.2015 - 05.2019
- Explained menu items, describing ingredients and cooking methods upon request.
- Garnished dishes and beverages to serve visually appealing menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Fred C. Beyer High School
Modesto, CA05-2017
Associate of Arts - Undecided
Modesto Junior College
Modesto, CASkills
- Decision-making capabilities
- Staff Motivation
- Guest service
- Strong verbal and written communication
- Inventory Counts
- Staff Training and Development
- Policy and Procedure Enforcement
- Sales and Upselling
- Flexible Schedule
- Cash Handling
Timeline
Shift Lead
Food Fix Butcher and Baker
02.2024 - Current
Server
Kimoto Sake & Sushi Restaurant
05.2019 - 07.2024
Server
Toriis Japanese Restaurant
01.2015 - 05.2019
High School Diploma -
Fred C. Beyer High School
Associate of Arts - Undecided
Modesto Junior College
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