Emily Levron
Emporia,KS
Summary
Dynamic and empathetic professional with extensive experience at RCIL, excelling in client support and behavior redirection. Proven ability to enhance client well-being through effective communication and crisis intervention. Strong time management skills ensure efficient appointment scheduling and transportation, fostering a safe and dignified environment for all clients.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
RCIL
Emporia, KS
11.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Transported clients to medical and dental appointments to provide support.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
Hospitality Manager
Emporia Granada Theatre
Emporia, KS
08.2023 - 04.2024
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Greeted guests upon arrival and offered assistance.
Housekeeper
Best Western Hotel
Emporia, KS
02.2023 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Changed bed linens and collected soiled linens for cleaning.
Ranch Hand
Shamrock Ranch Boarding
Emporia, KS
12.2022 - 02.2023
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Cared for about Number animals by feeding, watering, vaccinating and assisting with birthing.
- Worked with ranch hands to clean stables and riding areas.
- Groomed horses to prepare for exhibitions.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Rotated animals between grazing areas to provide enough access to food.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Floral Plant Designer
Billy Herman Flowerland
Baton Rouge, LA
02.2020 - 02.2021
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Analyzed user behavior and feedback to optimize design and user experience.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
- Identified design requirements for each project.
- Analyzed feedback from customers and staff to refine design concepts.
- Collaborated with senior management to develop, review and finalize design concepts.
- Developed new product design system to improve efficiency and productivity.
- Prepared detailed reports on design progress and performance.
Lube Technician/CSA
Jiffy Lube Oil Change Center
Baton Rouge, LA
04.2019 - 11.2019
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Maintained cleanliness and order in service area, promoting professional work environment.
- Analyzed vehicle data using advanced diagnostic equipment.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Personal Assistant
Hybrid Racing
Baton Rouge, LA
06.2017 - 10.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
Head Bartender
Shlittz and Giggles
Baton Rouge, LA
02.2016 - 03.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LASkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Housekeeping tasks
- Decision-making support
- Transportation
- Appointment scheduling
- Empathy and patience
- Active listening
- Adaptability and flexibility
Timeline
Direct Support Professional
RCIL
11.2024 - Current
Hospitality Manager
Emporia Granada Theatre
08.2023 - 04.2024
Housekeeper
Best Western Hotel
02.2023 - 08.2023
Ranch Hand
Shamrock Ranch Boarding
12.2022 - 02.2023
Floral Plant Designer
Billy Herman Flowerland
02.2020 - 02.2021
Lube Technician/CSA
Jiffy Lube Oil Change Center
04.2019 - 11.2019
Personal Assistant
Hybrid Racing
06.2017 - 10.2018
Head Bartender
Shlittz and Giggles
02.2016 - 03.2017
High School Diploma -
Denham Springs High School