Emily Lewellen
Summerville
Summary
Dedicated waitress with proven skills in customer service and complaint resolution. Known for adaptability and attention to detail in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
La Rustica
Summerville
07.2025 - 05.2026
- Provided friendly and efficient table service to diverse customers.
- Took accurate food and drink orders using handheld devices.
- Processed customer payments using point-of-sale systems effectively.
- Handled customer inquiries and resolved complaints to ensure customer satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by promptly addressing complaints and concerns.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
Waitress/hostess
Red Bowl Asian Bistro
Summerville
12.2019 - 01.2025
- Provided excellent customer service in a fast-paced dining environment.
- Greeted and seated guests efficiently in high-volume dining environment to minimize wait times.
- Assisted guests with menu selections and dietary preferences.
- Resolved guest complaints and concerns swiftly to enhance dining experience.
- Trained new staff on best practices for service and customer interaction.
- Coordinated reservations and waitlists using restaurant management software to streamline guest flow.
Education
High School Diploma -
Summerville High School
Summerville, SC05-2020
Skills
- Customer service
- Order accuracy
- Menu knowledge
- Beverage recommendations
- Point-of-sale systems
- Greeting guests
- Complaint resolution
- Attention to detail
- Adaptability
- Problem solving
- Team collaboration
- Training staff
- Customer relationship management
Certification
- ServSafe Alcohol South Carolina Program
Timeline
Waitress
La Rustica
07.2025 - 05.2026
Waitress/hostess
Red Bowl Asian Bistro
12.2019 - 01.2025
High School Diploma -
Summerville High School