EMILY LEWIS NAPIER
Victoria,TX
Summary
Dynamic office professional with extensive experience at GWISD and SHAMROCK FCU, excelling in customer service and financial transactions. Proven ability to enhance organizational efficiency through organized file management and effective communication. Adept at multitasking and problem-solving, ensuring compliance and accuracy in all administrative and banking operations. Eager to learn new tasks and learn how to do the job correctly and not afraid to ask for help.
Overview
5
5
years of professional experience
Work History
Office Secretary
GWISD
George West, TX
06.2014 - 03.2017
- Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
- Provided administrative support to management staff as needed.
- Created and distributed memos, letters, spreadsheets, presentations and other documents for internal use.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Organized and maintained filing systems both electronically and manually.
- Answered telephones promptly and directed calls to appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Directed clients and guests to correct departments, rooms, and staff members.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
Bank Teller
SHAMROCK FCU
Three Rivers, TX
04.2012 - 08.2014
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Provided assistance to other tellers during peak business hours as needed.
- Assisted customers with basic technical issues related to digital banking platforms.
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
High School Diploma -
GWISD
George West, TX05-2008
Skills
- Microsoft Office
- Data entry
- File management
- Basic bookkeeping
- Report preparation
- Customer service
- Office organization
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Schedule management
- Multitasking
- File organization
- Document scanning
- Verbal communication
- Accounts receivable and payable
- Multi-line phone systems
- Supply ordering
- HIPAA guideline compliance
- Cash handling
- Banking software
- Financial transactions
- Signature verification
Affiliations
i am a baker and enjoy making sweets for others and for those special occasions. I also enjoy art and crafting projects for interior decorating and weddings.
Timeline
Office Secretary
GWISD
06.2014 - 03.2017
Bank Teller
SHAMROCK FCU
04.2012 - 08.2014
High School Diploma -
GWISD