EMILY LICHTY
Reno,NV
Summary
I'm a dedicated team member who excels in supporting colleagues and customers, always striving to exceed expectations. I am committed to customer satisfaction, take responsibility seriously, and thrive in leadership roles. I enjoy learning new skills, bonding with colleagues, and contributing to my community. My passion for creativity and problem solving drives me to seek out new opportunities and experiences across various industries, continually working to enhance my skills and character.
Overview
3
3
years of professional experience
Work History
Hostess
Olive Garden
Reno, NV
08.2026 - Current
- Greeted guests and kept great customer service
- Coordinated waitlist priorities and updated arrival times for accurate guest expectations.
- Communicated seating status with servers and kitchen staff to support efficient table turnover.
- Answered phones and handled reservation requests with accuracy and professionalism.
- Monitored lobby cleanliness and organized menus, restrooms, and waiting areas.
- Escorted parties to assigned tables while accommodating special seating needs.
BEAUTY ADVISOR
Ulta Beauty Inc.
Reno, NV
04.2026 - 08.2026
- Educated clients on skincare and makeup products, promoting brand loyalty and repeat business.
- Managed inventory levels
- Maintained a clean and organized retail environment that invited customers to explore the full range of available products comfortably.
- Collaborated with team members to achieve monthly sales targets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Scheduled appointments for the salon.
BARISTA
Starbucks, Sodexo
Reno, NV
11.2024 - 03.2026
- Experience with espresso machines, grinders, brewers, and blenders.
- Skilled in preparing a variety of coffee drinks, including espresso based beverages, iced drinks, and specialty beverages.
- Barista certified for Starbucks.
- Experience with cash transactions, credit card processing, and register management.
- Efficient in managing fast paced shifts while maintaining quality service.
- Handling customer complaints and issues in a calm, professional, and efficient manner.
- Strong communication skills for good customer interactions and effective team work communication.
- Ability to handle multiple tasks, including taking orders, making drinks, and keeping the workspace organized.
- Working effectively with team members to ensure smooth store shifts.
- Promoted additional items with beverages, increasing sales.
YOUTH COUNSELOR
City Of Reno
Reno, NV
08.2023 - 02.2024
- Created a safe and supportive environment for youth participants.
- Problem solved in situations of conflict and emotion within the youth program and learned to resolve them.
- Monitors participant activity during program & facility hours.
- Greeted customers, answers phone, and provided customer service.
- Inspected facilities to ensure safe conditions.
- Provided first aid supplies to the injured.
- Kept workspace organized and clean
- Practiced safety procedures and sanitation.
Education
ASSOCIATE OF ARTS - ART STUDY
TMCC
Reno, NV12-2027
HIGH SCHOOL DIPLOMA - undefined
Reno High
Reno, NV01-2024
Skills
- Merchandise design, Retail experience, Brand awareness, Brand promotion, Active listening, Flexible schedule, Teamwork, Organized, Customer service, Customer consultation, Payment processing, Inventory control, Time management, Computer skills, Espresso machine experience, Cashier experience, Sanitation, Sales
Timeline
Hostess
Olive Garden
08.2026 - Current
BEAUTY ADVISOR
Ulta Beauty Inc.
04.2026 - 08.2026
BARISTA
Starbucks, Sodexo
11.2024 - 03.2026
YOUTH COUNSELOR
City Of Reno
08.2023 - 02.2024
HIGH SCHOOL DIPLOMA - undefined
Reno High
ASSOCIATE OF ARTS - ART STUDY
TMCC