EMILY LOFTIN
Pierre Part,LA
Summary
CONTACT Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to CAREER OBJECTIVE Customer Service Representative Performance Auto Body, Plaquemine, Louisiana Daycare Teacher Cribs to Crayons, Pierre Part, Louisiana Aftercare Teacher Central Catholic Elementary School, Morgan City, Louisiana
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Core Physical Therapy And Sports Performance
2023.07 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected cash, check, credit card, or debit card payments, processed transactions and updated relevant records
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Customer Service Representative
Performance Auto Body
2022.05 - 2023.06
- Delivered personalized, relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to around 30 telephone inquiries a day and complaints following standard operating procedures.
Daycare Teacher
Cribs To Crayons
2020.10 - 2022.04
- Utilized positive reinforcement techniques to promote good behavior
- Maintained awareness and supervision of children's needs to maximize physical health and safety
- Monitored student progress and provided feedback to parents and supervisors
- Worked with co-teacher to implement lesson plans from research- informed learning curriculum
- Modeled behavioral and social skills to help students learn, respect, and enforce proper boundaries
- Facilitated group activities and hands-on experiences to encourage engagement
- Completed extensive training that provided insight on child care and development topics.
- Maintained tidy environment to comply with cleanliness and sanitation standards
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Engaged with children on individual basis to build positive relationships and promote learning
Aftercare Teacher
Central Catholic Elementary School
2019.08 - 2020.03
- Monitored sign-in and sign-out procedures for after-school sessions, maximizing student safety
- Implemented proprietary curriculum while creating fun, interactive learning experiences
- Offered individual instruction in various subjects to provide learners with extra assistance
- Established and maintained safe, healthy and comfortable environment for students
- Followed school guidelines and standards to help students improve study techniques
- Streamlining processes to improve customer service efficiency and satisfaction.
- Prepared after-school enrichment activities for children to encourage student participation
- Organized and stored toys and classroom materials to maintain order in activity areas
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts
- Observed and monitored children's play activities to promote healthy, safe environment
Education
Bachelor Of Science (B.S - Business Administration Candidate
Nicholls State University
Thibodaux, LA12.2024
A.S - General Studies
Fletcher Technical Community College
Schriever, LA12.2021
Skills
- Stocking and Replenishing
- Customer Relations
- Credit Card Payment Processing
- Retail Sales Customer Service
- Sales Expertise
- Business Development Understanding
- Quality Control
- Customer Relationship Management
Certification
CPR
Timeline
Front Desk Receptionist
Core Physical Therapy And Sports Performance
2023.07 - Current
Customer Service Representative
Performance Auto Body
2022.05 - 2023.06
Daycare Teacher
Cribs To Crayons
2020.10 - 2022.04
Aftercare Teacher
Central Catholic Elementary School
2019.08 - 2020.03
Bachelor Of Science (B.S - Business Administration Candidate
Nicholls State University
A.S - General Studies
Fletcher Technical Community College
CPR
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