Diana Leon
Anaheim,CA
Summary
Dependable employee and partner with experience and well developed critical thinking, problem solving, and organizational skills. Exceptional communicator and team player in operating cash registers and satisfying customers expectations. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Touch N Go Soccer Academy
Tustin, CA
03.2024 - 07.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Retail Sales Associate, Stocker, Customer Service
Soccer Wearhouse
Anaheim, CA
02.2023 - 02.2024
- Greeted customers upon entering the store and provided assistance.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced cash drawers at the end of each shift.
- Stocked Anaheim store.
- Grabbed online orders to be shipped by shipping team.
- Heat pressed name and number sets on jerseys.
- Provided assistance for customers.
- Assisted customers with locating merchandise within the store.
Crew Member
McDonald's Restaurant
Anaheim, CA
07.2022 - 10.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food quickly for positive guest experiences.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Bachelor of Science - Occupational Physiology
Louisiana State University in Shreveport
Shreveport, LA05-2026
Associate of Arts -
Long Beach City College
Long Beach, CA06-2024
High School Diploma -
Cypress High School
Cypress, CA05-2022
Skills
- Payment Collection
- Customer Service
- Positive and Professional
- Product Recommendations
- Customer Inquiries
- Cash Management
- Telephone Management
- Retail Merchandising
- Teamwork and Collaboration
- Drive-Thru Operations
- Stocking and Replenishing
- Dependable and Cooperative
- Adaptability and Flexibility
- Time Management and Prioritization
Affiliations
- Athlete (LSUS Women's Soccer Team)
- Catholic Church Youth Group Leader
- Volunteer at local church
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Seal of Biliteracy
- PTSA Centurion Pin
- A-G Cord
- Gold GPA Cord: 3.5-4.0+
- Honor's Stole
- State Seal of Civic Engagement
- AP Spanish Language and Culture Course
- AP English Literature and Composition Course
- AP English Language and Composition Course
- Captain of CDA Slammers G03/04 Vargas, 2018-2022
Certification
- American Red Cross Training Services
- South Coast Conference First Team
Timeline
Front Desk Receptionist
Touch N Go Soccer Academy
03.2024 - 07.2024
Retail Sales Associate, Stocker, Customer Service
Soccer Wearhouse
02.2023 - 02.2024
Crew Member
McDonald's Restaurant
07.2022 - 10.2022
Bachelor of Science - Occupational Physiology
Louisiana State University in Shreveport
Associate of Arts -
Long Beach City College
High School Diploma -
Cypress High School
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