Emily Loganchuk
Bloomingdale,NJ
Summary
Dynamic manager with extensive experience in operations management and customer service. Skilled in team training, relationship building, and complex problem-solving, contributing to increased team productivity and customer satisfaction.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Dedicated to adapting and thriving in diverse professional settings.
Energetic and organized with knack for leadership and problem-solving. Committed to driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Manager
Bubbakoos Burritos
Butler, NJ
08.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on standard operating procedures and customer service excellence.
- Monitored food safety compliance and maintained cleanliness standards across the establishment.
- Collaborated with management to streamline processes for improved customer satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lifeguard
Butler Recreation
Butler, NJ
06.2022 - 09.2022
- Monitored pool area to ensure safety and compliance with regulations.
- Provided swift emergency response during aquatic incidents, demonstrating strong decision-making skills.
- Conducted routine safety inspections of facility and equipment to maintain optimal operational standards.
- Trained new lifeguards on protocols, enhancing team efficiency and preparedness.
- Assisted in maintaining cleanliness and orderliness of the facility, promoting a safe environment for all users.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Improved team coordination with structured communication drills.
Education
Marketing
Rutgers University
New Brunswick, NJ05-2029
High School Diploma -
Butler High School
Butler, NJ06-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Marketing
Accomplishments
International Career Development Conference 5th place recipient 1x, attendant 2x
Timeline
Manager
Bubbakoos Burritos
08.2023 - Current
Lifeguard
Butler Recreation
06.2022 - 09.2022
Marketing
Rutgers University
High School Diploma -
Butler High School