Emily Londono
Hampton Bays
Overview
3
3
years of professional experience
Work History
Sales Associate
Brandy Melville
Southampton
02.2026 - Current
- Maintained store cleanliness and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to streamline store operations and enhance customer experience.
- Performed inventory checks and replenished stock efficiently.
- Handled customer inquiries and resolved issues to maintain high levels of satisfaction.
- Trained new associates on sales techniques and company policies.
- Monitored sales trends and shared insights with management to inform strategy adjustments.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
Hoestess
Rooted Hospitality
Hampton Bays
03.2023 - Current
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservations using restaurant management software efficiently.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided menu information and answered guest inquiries about specials.
- Assisted servers by communicating guest needs and special requests.
- Assisted servers by bussing tables during busy periods.
- Partnered with kitchen staff to facilitate timely food delivery, enhancing guest dining experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness and organization of the host stand and entrance area.
- Trained new host staff on procedures and customer service standards.
- Resolved guest complaints professionally, contributing to overall guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Coordinated reservations for large groups, informing servers and managers to optimize seating arrangements.
Education
High School Diploma -
Hampton Bays High School
Hampton Bays, NY06-2025
Some College (No Degree) - Psychology
Pace University
New York, NY05-2026
Skills
- Product knowledge
- Sales negotiation
- Customer service
- Communication skills
- Presentation skills
- Team collaboration
- Multitasking
- Organizational skills
- Conflict resolution
Affiliations
- 20+ hours volunteering in a food Pantry
Timeline
Sales Associate
Brandy Melville
02.2026 - Current
Hoestess
Rooted Hospitality
03.2023 - Current
High School Diploma -
Hampton Bays High School
Some College (No Degree) - Psychology
Pace University