Emily Lucas
Rome,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Mellow Mushroom
Rome, GA
10.2021 - Current
- Learned strong multitasking skills by managing tables, keeping up service quality, and maintaining a clean work space.
- Created a fun and positive experience for not only my customers but also my fellow peers and coworkers
- Handled money and ran a cash drawer
- Increased sales by keeping up to date with our deals and new menu items
- Used slow periods to restock all necessities and clean up my workspace
- Used effective communication between front-of-house and back-of-house staff
- Created and maintained personal relationships between me and my customers for a smoother and more comfortable experience
- Resolved customer complaints and always made sure each guest was satisfied with each outcome
- Trained new staff on service protocols,menu knowledge, and communication skills with customers and coworkers
Cook
Harvest Moon
Rome, GA
01.2024 - 08.2024
- Maintained a clean and organized work area for quality and safety during food preparations
- Learned to effectively work together to ensure everything is right and to the customers liking
- Set up and prepared supplies and workstations during opening and closing to maximize productivity.
- Managed ticket times to ensure we provided the quickest and best service possible
- Made sure stock was rotated to confirm the freshness of our food and ingredients to maintain quality
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Managed the kitchen during rush hours to ensure everyone worked together to maintain ticket times in a safe and efficient manner
- Created a positive workspace for me and my fellow coworkers
Education
High School Diploma -
Coosa High School
Rome, GA05-2023
Skills
- Customer Interaction
- Strong work ethic
- Cash handling
- Memory retention
- Cleanliness standards
- Team collaboration
- Sales techniques
- Guest relations management
- Task prioritization
- Upselling techniques
- Team member support
Timeline
Cook
Harvest Moon
01.2024 - 08.2024
Server
Mellow Mushroom
10.2021 - Current
High School Diploma -
Coosa High School