VALENTINA PADOVAN
Naples,FL
Summary
Multilingual hospitality professional with extensive experience in luxury hotels and fine dining. Focus on delivering personalized guest experiences through attentive service and proactive engagement, consistently exceeding expectations while upholding high standards of hospitality.
Overview
6
6
years of professional experience
Work History
SERVER
Butcher Private
Naples, USA
11.2025 - Current
- Welcomed guests and provided personalized service, ensuring a memorable experience from arrival to departure.
- Anticipated guest needs to ensure seamless dining experiences, contributing to overall guest enjoyment.
- Maintain luxury service standards through professionalism, efficiency, and attention to detail.
- Delivered exceptional fine dining experiences that enhanced guest satisfaction in an upscale hospitality environment.
GUEST SERVICE AGENT
Mandarin Oriental Lago di Como
05.2024 - 11.2025
- Managed arrivals, departures, personalized requests, and concierge assistance to enhance guest satisfaction.
- Delivered world-class guest experiences in a premier luxury hospitality destination.
- Cultivated strong guest relationships through attentive service and personalized interactions.
- Collaborated across departments to streamline service delivery and improve guest experiences.
- Consistently exceeded expectations while upholding luxury brand standards.
FRONT DESK RECEPTIONIST
Chalet Laura Lodge Hotel
12.2023 - 04.2024
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Assisted guests with check-in and check-out procedures promptly.
- Managed phone inquiries and reservations using hotel management software.
- Coordinated front office operations, reservations, and guest services while providing personalized assistance during peak season.
EXPORT MANAGER
Brunello Domenico S.r.l.
12.2020 - 11.2023
- Developed export strategies to enhance market reach in new regions.
- Managed export logistics and documentation for international shipments.
- Coordinated with freight forwarders to ensure timely deliveries.
- Managed international customer relationships and export operations, enhancing CRM activities and providing multilingual customer support.
Education
Master Food Export -
Italian Trade Agency & Fondazione Collegio Europeo di Parma
01-2022
Executive Master in Digital Export Management -
24ORE Business School
01-2021
B.A. - Foreign Languages and Cultures for Tourism & International Business
University of Verona
01-2019
Skills
- Table Service
- Customer Service
- Guest Relations
- Guest Interaction
- Order Management
- Issue Resolution
- Service Coordination
- Attention to Detail
- Customer Engagement
- Proactive Service
- Team Collaboration
- Customer Interaction
- Dining Etiquette
Languages
- English
- German
- Spanish
- French
- Italian, Native
- English, Fluent
- German, Fluent
- Spanish, Fluent
- French, Basic
Timeline
SERVER
Butcher Private
11.2025 - Current
GUEST SERVICE AGENT
Mandarin Oriental Lago di Como
05.2024 - 11.2025
FRONT DESK RECEPTIONIST
Chalet Laura Lodge Hotel
12.2023 - 04.2024
EXPORT MANAGER
Brunello Domenico S.r.l.
12.2020 - 11.2023
Master Food Export -
Italian Trade Agency & Fondazione Collegio Europeo di Parma
Executive Master in Digital Export Management -
24ORE Business School
B.A. - Foreign Languages and Cultures for Tourism & International Business
University of Verona